6 Replies Latest reply on Oct 16, 2009 8:23 AM by bluebackground

    unable to communicate with "ImporterProcessServer"

    M.Schulz

      Hi there,

       

      I searched the forum, but only found one entry, which didn't help.

       

      I re-installed Premiere CS4 due to a OS crash. Before that, everything worked smoothly, but now I get an error message saying: unable to communicate with the ImporterProcessServer, and Premiere won't start. The ImporterProcessServer is running in the task manager. Any ideas?

       

      Thanks in advance!

       

      1. Premiere Pro
        1. CS4
        2. English
        3. no updates
        4. no project
      2. Operating System
        1. Windows XP 64
        2. SP2
        3. English
        4. 2560 x 1024 (Dual Monitor Setup, switching to one monitor also didn't help)
      3. Core 2 Quad Q9300 @ 2,50 GHz
      4. 4 Gb
      5. Video card
        1. NVidia
        2. Geforce 260 GTX
        3. 185.85
      6. 2 Monitors
      7. Audio card
        1. Realtek
        2. OnBoard Audio
        3. 5.10.0.5793
      8. Each hard drive's capacity and space remaining
        1. 1Tb, 2 Partitions C: 234 Gb, D: 697 Gb
      9. Hardware capture device
        1. No hardware capture device
      10. Capture software
        1. I use Premiere for capturing
      11. No Plug-Ins installed
      12. Adobe Premiere was unable to comminucate with the process "ImporterProcessServer". Restarting your computer may fix this problem.
      13. I just want to start Premiere CS4.
      14. Starting Premire CS4 was no problem before the new installation of the OS
      15. I already tried disabling the 2 Monitor Setup.