3 Replies Latest reply on Jun 16, 2009 10:25 AM by jendehaan

    Crash on library import


      Flash CS4 is crashing every time I attempt to import a collection of jpegs to the library.

      I've tried small groups (crashes eventually), running in obselete compatibility modes...

      This seems common (though no fix I've seen actually works) - is there an appliccable FAQ?

        • 1. Re: Crash on library import
          jendehaan Level 4

          Hi there,


          Are you running CS4 with the update applied (10.0.2 on your startup screen?)


          Can you detail the size of the JPGs (file size, dimensions, etc) and how many you're trying to import in the small and large batches?  Are you importing them into a new document, or existing?  If it's an existing document, do you also crash when importing these into a new doc?




          1 person found this helpful
          • 2. Re: Crash on library import
            CORDFrank Level 1

            I'm trying a new approach, in which all the answers to your questions will change,

            except the one concerning the update - my start splash still announces 10.0, which is odd,

            because Adobe is supposed to be automatically updating, and does notify me from time to time

            that it has done so.  Where might I go to initiate the update to 10.0.2?

            • 3. Re: Crash on library import
              jendehaan Level 4

              You can go to Help > Updates to open the adobe updater. It will automatically check for updates, but you'll need to manually start the installers themselves.