3 Replies Latest reply on Jun 16, 2009 9:03 PM by i33i

    Crash when accessing top menu - RoboHelp 8 (TCS 2)

    i33i

      Problem

      Program Crash: Adobe RoboHelp 8 HTML
      Suite: Adobe Technical Communication Suite 2 (TCS 2)


      Description: program crashes as soon as I try to access the application's top menu - even before opening or creating a project.  This crash occurs whether using the mouse (touchpad) or keyboard. (The "Alt" key alone will trigger a crash.)


      Windows message: "Adobe Robohelp 8 has stopped working. Windows is checking for a solution to the problem ..."

      Notes: 1) originally had TCS 1 evaulation then installed TCS 2;

                2) reinstalling TCS 2 did not solve this problem.

       

      Request

      Please advise if you have had a similar issue and how it was resolved.  I have reported this as a bug to Adobe.

       

      Environment

      Notebook PC: Toshiba Satellite Pro A300
      Processor: Intel Core 2 Duo, 2Ghz
      RAM: 4Gb
      OS: Windows Vista Business, Service Pack 1
      Updates: Windows and Adobe applied up to Jun 16, 2009


      Windows application log reports the following application error:

      Faulting application RoboHTML.exe, version 8.0.0.203, time stamp 0x4944f3bb, faulting module OLEACC.dll, version 4.2.5406.0, time stamp 0x4791a74d, exception code 0xc0000005, fault offset 0x00004170, process id 0x62c, application start time 0x01c9eecf04239e25.