7 Replies Latest reply on Jun 22, 2009 7:41 AM by elemonated

    Selected images disappearing from compiled CHM

    elemonated

      I've got a project that I'm trying to get compiled into a CHM file from RoboHTML 8. Everything seems to have gone fine, except that four of the images I added to the project prior to compilation don't show up in the CHM. They seem to be fine when viewed from RoboHelp, they're where they're supposed to be, and the source code of the compiled CHM refrences them correctly. And yet... they don't actually show up! I have tried renaming them, and reimporting them into the project, but these tricks didn't work. I'm hoping someone out there has some suggestions!

        • 1. Re: Selected images disappearing from compiled CHM
          Captiv8r Adobe Community Professional & MVP

          Hi there

           

          Check the image references. If it has something like ../../../../ImageName.GIF it may be incorrectly referenced.

           

          Additionally if the image is a .PNG file type, you may need to open it in Microsoft Paint and simply re-save it from Paint as a .PNG to sort it.

           

          Cheers... Rick

           

           

          • 2. Re: Selected images disappearing from compiled CHM
            elemonated Level 1

            Well, the images are referenced correctly, and the png/PNG trick didn't work, sadly. So, um, any other tricks?

            • 3. Re: Selected images disappearing from compiled CHM
              dsarig Level 1

              I've had this happen a few times.

               

              I deleted the image from the topic and then inserted it again from the

              RoboHelp project files  (from the "Images in Project Folders" section on

              the left side - not from the open folder icon).

               

              This solved the problem for me; hope it helps you as well.

               

              Debbie

               

              Debbie Sarig | Documentation Manager | Magic Software Enterprises Ltd

              Tel.03-538-9386 | Fax. 03-538-9333

              Email. Debbie_Sarig@magicsoftware.com | www.magicsoftware.com

               

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                                                                                              From:       elemonated <forums@adobe.com>                                                                               

              To:         Debbie Sarig <debbie_sarig@magicsoftware.com>                                                                               

              Date:       06/17/2009 05:56 PM                                                                               

              Subject:    Selected images disappearing from compiled CHM                                                                               

              I've got a project that I'm trying to get compiled into a CHM file from

              RoboHTML 8. Everything seems to have gone fine, except that four of the

              images I added to the project prior to compilation don't show up in the

              CHM. They seem to be fine when viewed from RoboHelp, they're where they're

              supposed to be, and the source code of the compiled CHM refrences them

              correctly. And yet... they don't actually show up! I have tried renaming

              them, and reimporting them into the project, but these tricks didn't work.

              I'm hoping someone out there has some suggestions!

              • 4. Re: Selected images disappearing from compiled CHM
                elemonated Level 1

                Okay, I think I understand what you're getting at here, but it's a little unclear. Are you talking about toggling the Project Manager to view Project Files, not HTML files? Or have I misunderstood?

                 

                Either way, I went through a few iterations of this idea, and nothing worked, so unless I have it entirely wrong, it's back to the drawing board.

                • 5. Re: Selected images disappearing from compiled CHM
                  dsarig Level 1

                  Let me try and explain myself better.

                   

                  1. While you have your RoboHelp project open, open one of the HTML files

                  that you are having the problem with.

                  2. Delete the image from the screen.

                  3. Select Insert > Image

                  4. From the Image dialog box, go to the left pane of the dialog box (where

                  it says Images in project folders) and select your image from there.

                   

                  Hope this helps,

                  Debbie

                                                                                                  From:       elemonated <forums@adobe.com>                                                                               

                  To:         Debbie Sarig <debbie_sarig@magicsoftware.com>                                                                               

                  Date:       06/18/2009 07:46 PM                                                                               

                  Subject:    Re: Selected images disappearing from compiled CHM                                                                               

                  Okay, I think I understand what you're getting at here, but it's a little

                  unclear. Are you talking about toggling the Project Manager to view Project

                  Files, not HTML files? Or have I misunderstood?

                   

                  Either way, I went through a few iterations of this idea, and nothing

                  worked, so unless I have it entirely wrong, it's back to the drawing board.

                  • 6. Re: Selected images disappearing from compiled CHM
                    Captiv8r Adobe Community Professional & MVP

                    Hi there

                     

                    If I may...

                     

                    I think this is one of those situations where an image helps. I believe what is being recommended is shown in the image below:

                     

                    Click the image to view at full size.

                     

                    tmp1.png

                     

                    Cheers... Rick

                     

                     

                    • 7. Re: Selected images disappearing from compiled CHM
                      elemonated Level 1

                      Thanks for clarifying! I tried this out and... well, it still didn't work. Drat!