0 Replies Latest reply on Aug 13, 2008 6:53 AM by Rob Myre

    Javascript error

    Rob Myre
      We have been getting client calls about our help. It seems that clients are making the mistake of double-clicking pop-ups in our help (CHM files), and getting a javascript error.

      I understand that this is a known issue (the user gets a javascript error when double-clicking a pop-up in a CHM). We just recently converted from HLP to CHM to support Vista. When you double-click a pop-up in HLP, it appears and dissappears. The client quickly realizes he or she made a mistake, and then single clicks. No problem. However, now, they double-click, get an error message, assume that the help is broken, and call support.

      Is there a way to work around this without having to turn off script debugging on the client's IE?