on one of our Win XP systems we have an issue with Adobe Acrobat Reader v9.1, this automated update popping up and asking to install the software. Every each time the update starts and shows a message that someone is using Acrobat, asking to stop that process. But I cannot identify any such process. I used process explorer, killed off everything I can think of, to no avail. As soon I click on "Retry," installer returns to the menu and asks to stop Acrobat user.
I tried reboot, restart, log off everybody else, kill processes, remove quick acrobat starter etc, etc. What upsets me is the obnoxious recurring nature of the problem and the fact that the most elementary functionality of telling actually what process is the user is not implemented in the installer.
Could someone please give me a hint how to find this mystery "acrobat user" process?
Uninstall Reader then run the Microsoft Installer Cleanup tool. After that re-install and update.
Sounds like the original 9.1 was installed from a path on a drive K: (mapped drive probably) and now it's searching for the install source.
If you still have the source try mapping it, or download 9.1 again and extract it to re create the source.
Thanks for the replies, but the last assumption is not correct. Every of these versions of Acro Reader came same way from the web.
Apparently the suggestion is not to look for the "mystery process" but rather tio assume that Microsoft installer got its settings scrambled. I will give it a go lacking any other hint.