3 Replies Latest reply on Jun 20, 2009 11:05 AM by ThomasH_on_the_web

    Update 9.1 will not install, re-attempts for many weeks

    ThomasH_on_the_web Level 1


      on one of our Win XP systems we have an issue with Adobe Acrobat Reader v9.1, this automated update popping up and asking to install the software. Every each time the update starts and shows a message that someone is using Acrobat, asking to stop that process. But I cannot identify any such process. I used process explorer, killed off everything I can think of, to no avail. As soon I click on "Retry," installer returns to the menu and asks to stop Acrobat user.


      I tried reboot, restart, log off everybody else, kill processes, remove quick acrobat starter etc, etc. What upsets me is the obnoxious recurring nature of the problem and the fact that the most elementary functionality of telling actually what process is the user is not implemented in the installer.

      Could someone please give me a hint how to find this mystery "acrobat user" process?