12 Replies Latest reply on Jun 22, 2009 3:12 AM by Peter Grainge

    Adobe RoboHelp 8 has encountered a problem and needs to close.

    dsarig Level 1

      I am trying to generate a project as WebHelp and after about 10 minutes of generating, the following error message appears: "Adobe RoboHelp 8 has encountered a problem and needs to close."

       

      I am able to generate all other projects, just not this project.

      This project is not on the network. It used to be on the network, but I moved it to my local directory awhile ago.

       

      I tried restarting the computer. I tried generating from another computer and that did not work either.

       

      I tried repairing the CPD through Microsoft Access. (I am not able to rename the CPD, because when I do that, almost all of my topics appear as broken links, so I use Microsoft Access to repair the CPD instead).

       

      Is there anything else I can check or try?

       

      Thanks,

      Debbie

        • 1. Re: Adobe RoboHelp 8 has encountered a problem and needs to close.
          Peter Grainge Adobe Community Professional (Moderator)

          The CPD is created from RoboHelp's internal files so a repair will not necessarily fix the issue as Access will not know what to look for. A rebuild is what is needed and it should not result in the broken links you are seeing. However, that can happen and I have seen it. After repairing the links, I had no further problems. Try generating a CHM first as if that will create, it may make changes to the HHP that prevent the broken links. Also take a look in the HHP for any obvious path errors.

           

          Do you have many folders in the project? If not, creating a new project should not be too painful as you can import all the topics in a folder in one hit.

           


          See www.grainge.org for RoboHelp and Authoring tips

          • 2. Re: Adobe RoboHelp 8 has encountered a problem and needs to close.
            dsarig Level 1

            Thanks. I didn't see anything in the .HHP.

             

            However, I think I'm getting closer to finding the solution (at least I

            think I've found the problem).

             

            I have various conditional tags. One is called "uni2" and one is called

            "Remove_in_uni2".

             

            When I generate with "uni2" excluded and "Remove_in_uni2" included, the

            WebHelp generates.

             

            When I switch them ("Remove_in_uni2" excluded and "uni2" included), then I

            get the error.

             

            I tried removing the underscores - didn't work.

            I tried renaming it to RemoveIn18 - didn't work.

             

            Any suggestions, anyone?

             

            Thanks,

            Debbie

                                                                                            From:       Peter Grainge <forums@adobe.com>                                                                               

            To:         Debbie Sarig <debbie_sarig@magicsoftware.com>                                                                               

            Date:       06/18/2009 09:06 AM                                                                               

            Subject:    Adobe RoboHelp 8 has encountered a problem and needs to close.                                                                               

            The CPD is created from RoboHelp's internal files so a repair will not

            necessarily fix the issue as Access will not know what to look for. A

            rebuild is what is needed and it should not result in the broken links you

            are seeing. However, that can happen and I have seen it. After repairing

            the links, I had no further problems. Try generating a CHM first as if that

            will create, it may make changes to the HHP that prevent the broken links.

            Also take a look in the HHP for any obvious path errors.

             

            Do you have many folders in the project? If not, creating a new project

            should not be too painful as you can import all the topics in a folder in

            one hit.

             

            -


            See http://www.grainge.org for RoboHelp and Authoring tips

            • 3. Re: Adobe RoboHelp 8 has encountered a problem and needs to close.
              Peter Grainge Adobe Community Professional (Moderator)

              Try creating new layouts.

               


              See www.grainge.org for RoboHelp and Authoring tips

              • 4. Re: Adobe RoboHelp 8 has encountered a problem and needs to close.
                dsarig Level 1

                I tried creating new layouts. I was able, for instance, to create a CHM,

                but then when I tried the WebHelp, it still didn't help.

                 

                I made a backup copy, removed the conditional tags, but I am still having

                the problem.

                                                                                                From:       Peter Grainge <forums@adobe.com>                                                                               

                To:         Debbie Sarig <debbie_sarig@magicsoftware.com>                                                                               

                Date:       06/18/2009 12:19 PM                                                                               

                Subject:    Adobe RoboHelp 8 has encountered a problem and needs to close.                                                                               

                Try creating new layouts.

                 

                -


                See http://www.grainge.org for RoboHelp and Authoring tips

                • 5. Re: Adobe RoboHelp 8 has encountered a problem and needs to close.
                  RoboColum(n) Level 5

                  Just out of interest did you create a completely new layout (good) or duplicate the existing one (bad)?

                   


                  Read the RoboColum(n) for mutterings on RoboHelp, Technical Communication Suite and technical communication.

                  • 6. Re: Adobe RoboHelp 8 has encountered a problem and needs to close.
                    dsarig Level 1

                    If I understand correctly, a new layout is a layout that I've never used

                    before.

                     

                    I just tried and generate it as a Flash Help, which I've never done before.

                    I received the same error with this layout.

                                                                                                    From:       Colum McAndrew <forums@adobe.com>                                                                               

                    To:         Debbie Sarig <debbie_sarig@magicsoftware.com>                                                                               

                    Date:       06/18/2009 07:04 PM                                                                               

                    Subject:    Adobe RoboHelp 8 has encountered a problem and needs to close.                                                                               

                    Just out of interest did you create a completely new layout (good) or

                    duplicate the existing one (bad)?

                     

                    -


                    Read the http://notcolin.wordpress.com/ for mutterings on RoboHelp,

                    Technical Communication Suite and technical communication.

                    • 7. Re: Adobe RoboHelp 8 has encountered a problem and needs to close.
                      Peter Grainge Adobe Community Professional (Moderator)

                      No. Right click in the Layout pod and select New Layout and create another webhelp layout. Do not create a duplicate as that will duplicate the problem, if it is in the layout.

                       


                      See www.grainge.org for RoboHelp and Authoring tips

                      • 8. Re: Adobe RoboHelp 8 has encountered a problem and needs to close.
                        dsarig Level 1

                        This has solved my problem! Thank you so much.

                         

                        I was not even aware of that option.

                         

                        Kindest regards,

                        Debbie Sarig

                                                                                                        From:       Peter Grainge <forums@adobe.com>                                                                               

                        To:         Debbie Sarig <debbie_sarig@magicsoftware.com>                                                                               

                        Date:       06/18/2009 08:31 PM                                                                               

                        Subject:    Adobe RoboHelp 8 has encountered a problem and needs to close.                                                                               

                        No. Right click in the Layout pod and select New Layout and create another

                        webhelp layout. Do not create a duplicate as that will duplicate the

                        problem, if it is in the layout.

                         

                        -


                        See http://www.grainge.org for RoboHelp and Authoring tips

                        • 9. Re: Adobe RoboHelp 8 has encountered a problem and needs to close.
                          dsarig Level 1

                          Hi,

                           

                          This worked once and then I realized I had to switch some conditional tags

                          around and the problem started again.

                                                                                                          From:       Peter Grainge <forums@adobe.com>                                                                               

                          To:         Debbie Sarig <debbie_sarig@magicsoftware.com>                                                                               

                          Date:       06/18/2009 08:31 PM                                                                               

                          Subject:    Adobe RoboHelp 8 has encountered a problem and needs to close.                                                                               

                          No. Right click in the Layout pod and select New Layout and create another

                          webhelp layout. Do not create a duplicate as that will duplicate the

                          problem, if it is in the layout.

                           

                          -


                          See http://www.grainge.org for RoboHelp and Authoring tips

                          • 10. Re: Adobe RoboHelp 8 has encountered a problem and needs to close.
                            Peter Grainge Adobe Community Professional (Moderator)

                            Reading your posts submitted via email is a nightmare! Can you respond via the web to make it easier to read the thread?

                             

                            Start by trying using build expressions with just one tag and then different combinations to try to track when it crashes.

                             


                            See www.grainge.org for RoboHelp and Authoring tips

                            • 11. Re: Adobe RoboHelp 8 has encountered a problem and needs to close.
                              dsarig Level 1

                              I apologize for my unsightly emails. Hope this is better.

                               

                              In the end, I deleted the .cpd and .xpj file. I opened the .hhp file through RoboHelp and the WebHelp generated properly.

                               

                              Another issue that may have caused the problem was that the HTML Help Workshop was not working properly.

                              (When I just tried to click on the. hhp file, I received an error message about the HTML Help workshop and then it crashed. I reinstalled it before opening the .hhp file via RoboHelp.)

                               

                               

                               

                              Thank you,

                              Debbie

                              • 12. Re: Adobe RoboHelp 8 has encountered a problem and needs to close.
                                Peter Grainge Adobe Community Professional (Moderator)

                                No apology needed.

                                 

                                Deleting the CPD is a recognised fix for a number of problems but best not to delete the XPJ.

                                 

                                Glad to hear it is all fixed.

                                 


                                See www.grainge.org for RoboHelp and Authoring tips