11 Replies Latest reply on Jul 13, 2009 2:51 AM by Harm Millaard

    Media Encoder update 4.1 did not install correctly?

    kapeja

      I updated Production Premium package to 4.1 when it became available, 31. May.

      Now when I check updates, Adobe Media Encoder 4.1 update is still on a list. Somehow it did not install correctly.

      It is working OK and version shows 4.1.0.107.

      The only problem so far I've noticed is not connected to AME but Premiere: it do not accept .VOB files.

      Similar hardware (PC) / software combinations are working OK with other collagues here in our studio.

       

      If I install the AME update again, after downloading and installation "The updating process is finished"

      prompt pops up, but the update installation is not complete.

       

      What is preventing AME to install correctly?

      Just now I can not uninstall the complete package.