I have a jvc everio camcorder - PAL. I have copied files from the camcorder to my computer. My computer is running Vista SP1 with 2Gb ram.
The files appear to import to PElements 4 however when playing or rendering the clips I get an error adobe premiere elements.exe has stopped working.
I have noticed that the clips have green pixels appear at the point where PE crashes. All clips seem to have this problem.
I have followed the suggestions from the knowledge base re: updating codecs, disabling startup items, updating video driver.
I don't have the cyberlink software that came with the jvc. I bought premiere elements as I had read that it would be able to read the jvc files.
Has anyone got any other suggestions?
Thanks for the redirect. The solution to my problem was to follow this suggestion from that thread:
I was having the same JVC Everio/Elements 7 problem. I tried renaming the .mod extensions to .mpg and .avi, but still had the green artifacts. After an hour on the phone with Ronald, a VERY helpful Adobe Service Tech, I seem to have a solution that is working on my 5 edit stations here in my AV Lab.
Go to the Adobe Elements 7 folder in your "Program Files" folder and open the "Plug Ins" and "en_US" folders. Find a file called ImporterFastMPEG.prm and remove it. I moved it to the desktop until I test the software totally and make sure this doesn't cause other problems. If you are a brave, go ahead and delete it.
This is working for me, and avoids all that renaming - reprocessing the .mod files. So far, so good!