1 Reply Latest reply: Jun 19, 2009 9:36 AM by RoboColum(n) RSS

    Connecting to the RH Server - Additional Security?

    RoboColum(n) MeganK
    RoboColum(n) Jun 19, 2009 7:28 AM

      We are testing using our RH8 output on RH8 Server. Setting up the environment went really smoothly except that for some reason we can't publish from our RH8 projects. We get an "Unable to Connect to the RoboHelp Server" error message. The error message even very helpfully suggests using WebHelp output instead. ROTFL! We can see the server and can even get to the default page where the output should be placed when I connect to it via a remote desktop.

       

      Our thinking is that another level of security is required to get this to work. In previous versions there was a IIS Internet Guest Account that was required for each website. As RH8 Server doesn't use IIS we are thinking that there must be something else that links the userid I use to connect to the physical server with the userid used to logon on the Configuration Manager. If we knew this, we could apply this security and test it out.

       

      Is this making sense? Perhaps someone out there in RH8 Server has encountered this. If it makes a difference we are using Tomcat with the JRE and the build-in database. We will change this to use SQL Server Express once our testing is complete.

       

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        • 1. Re: Connecting to the RH Server - Additional Security?
          RoboColum(n) MeganK
          RoboColum(n) Jun 19, 2009 9:36 AM (in response to RoboColum(n))

          OK people you can all stand down as I have managed to figure out what was wrong. The "Server Name" path in my publish destination was missing one vital element. The should should be "<servername>:<port>/robohelp/server". For example if your server is called helpserver and you use port 8080 (it is recommended you do) the path would be "helpsever:8080/robohelp/server". I was missing the "server" off the end. Incidently there is an excellent discussion here with tons of useful information on the set-up and merged projects.

           

          So now I have a successfully created and published project to test with the application. All I need to do now is merge 10 other help files and add context sensitive help. But enough already. Time to go home, have a beer and recharge for Monday. Thanks to Tulika, John, Peter, Kristan and others for the excellent resource mentioned above. Have a great weekend all.

           

          Read the RoboColum(n) for mutterings on RoboHelp, Technical Communication Suite and technical communication.