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I opened up the Help file in RoboHelp for Word.
Clicked on the Index tab and did not see RoboEx32.dll.
Is this a file that others would need to add?
We have an application which uses a Help file. I updated the Help file for the application. In looking at the link you attached, it looks like RoboEX32.dll needs to be copied into a specific folder. I think we will try that and see if this resolves the issue.
If memory serves me well, and it has been awhile since I produced WinHelp, it has to be in the C:\windows\system32 directory.