1 2 Previous Next 56 Replies Latest reply: Nov 27, 2009 1:43 PM by Arbit Rabbit RSS

    Adobe AIR segmentation fault on Ubuntu 9.04

    chrismint980

      Hi,

       

      I've installed air with no issues, but whenever I try and run the installer it loads the window with Open/Save options, then on clicking on open the window disappears and nothing happens.

       

      I've run it from the command prompt and get a Segmentation fault.

       

      It looks like this is a really common problem - there's loads of recent mentions of this on google, with no solution yet...

       

      Any ideas?

       

      Cheers,

      chris

        • 1. Re: Adobe AIR segmentation fault on Ubuntu 9.04
          sundeep.maithani Community Member

          Hey Chris

          Just wanted to clarify the exact problem you are facing. You said that you were able to install AIR without any issues, but still you say that when you try and run installer it loads a window with "Open/Save" options. Are you referring to application installer? Are you facing problem installing a particular AIR application or is this issue generic? Also, one last question, are you on 64 bit Ubuntu 9.04?

           

          Thanks

          Sundeep

          • 2. Re: Adobe AIR segmentation fault on Ubuntu 9.04
            chrismint980 Community Member

            Hi Sundeep,

             

            If I try and load an air app from a website, it opens a new window with please wait, loading, and then a window with 'Would you like to open or save this file and the details of the file, with the options Open, Save or Cancel.  If I try and open the window disappears.  If I save and try and load from the command line I get the segmentation fault.

             

            I've tried it with a few apps - Iplayer desktop and tweetdeck and get the same problem.

             

            I'm using 32bit Ubuntu 9.04.  I can try it on a different PC if you want?

             


            Cheers,

            Chris

            • 3. Re: Adobe AIR segmentation fault on Ubuntu 9.04
              syed mehadi Community Member

              Hi Chris,

              Can you please send the contents of app installer log to us for further investigation. To generate app installation log, open a terminal and execute these steps:

              1. touch ~/.airappinstall.log

              2. Start with the installation from badge and continue till it crashes

              3. gedit ~/.airappinstall.log

              4. Copy the contents of this opened text file and paste them here or send them at syed@adobe.com

               

              Also just for confirmation, which version of runtime is installed on your machine?

              for determining that, execute: dpkg -l | grep adobeair  on terminal and send its output also.

               

              Thanks

              Syed

              • 4. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                chrismint980 Community Member

                Hi Syed,

                 

                I tried running the installer both from a button on a website and from the command line, both times the airappinstall.log was empty...

                 

                My runtime version is-

                 

                ii  adobeair1.0                                1.5.1.8210                                Adobe AIR

                 

                Cheers,

                Chris

                • 5. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                  sociotech

                  Chris,

                   

                  I'm having exactly the same problem with exactly the same setup, and going through the exact same steps.  I hope Adobe gets back with an fix for this.

                  • 6. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                    jdictionary

                    Here is something to try as I stumbled upon something interesting with a similar issue the other day.  I'd be curious to find out if this works for you.  I am under the impression that when you install an app, Air is trying to launch a dialog box that says "The following action requires root privileges, please type in the root password" or something like that.  As Linux users, we have all seen these dialogs before.  But I think that this dialog may be hard coded somewhere to use the generic "xterm" application to launch the dialog.  On modern distributions such as Fedora and Ubuntu, xterm is not always installed (instead we use gnome-terminal, kterm, etc.).  But instead of throwing an error, the application just exits and it appears as if nothing happens.  So can you please try installing xterm and see what happens?  I'm not sure what the package name is in Ubuntu (apt-get install xterm)?  On Fedora, I use "sudo yum install xterm".


                    I used to notice this same behavior while doing updates of TweetDeck.  To get around it I would su to root and it seemed to install fine.  Then, by pure coincidence one day, I install xterm and the next time I did a TweetDeck update using my normal account, I got the root privileges dialog box in an xterm window and all proceeded fine. :-)

                    • 7. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                      sociotech Community Member

                      jdictionary,

                       

                      I already had xterm installed and AIR is still not installing apps.  Also tried installing from the command line as sudo, but no dice.  When I try to install an app, I get the briefest flash of an AIR dialog that says "Getting ready to install this application" and then it disappears.

                       

                      Thanks for the suggestions though!

                      • 8. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                        jdictionary Community Member

                        I see, interesting.  I actually know exactly what you are talking about because I've seen that before too where the GUI will ever so briefly pop up in the top left of the screen and then go away.  I've gotten Air installed on 32 bit Fedora 10 and 32 bit Fedora 11 but it wasn't easy.  I tried on 64 bit Fedora 11 but gave up.  I can't remember which version it was that I saw this brief pop up behavior.  On the 32 bit installs though, these sites came in handy.  They are geared toward Fedora 11 but perhaps you can glean some helpful info.

                         

                        http://www.techerator.com/2009/06/how-to-installing-adobe-air-on-fedora-11/

                        http://www.erikjacobs.com/2009/05/21/fedora-11-leonidas-and-adobe-air/

                        • 9. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                          JohnDudley Community Member

                          Over the last couple of days I made two fresh installs of Ubuntu 9.04. The first was the netbook remix version on an eeePC 900 and the second was the gnome version on an HP desktop. The latter has an AMD 64 Phenom triple core processor but I installed the 32-bit version of Ubuntu.

                           

                          In each case I was able to install the Air runtime ok. On the eee the application installer works fine. On the HP I get the segmentation fault described on here.

                           

                          On the Ubuntu forums that had been a suggestion that it was predominantly AMD processors which saw this issue but I am not really technical enough to know whether that is a feasible explanation or not.

                          • 10. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                            sociotech Community Member

                            Interesting.  The Ubuntu 9.04 (32-bit) system giving me AIR segmentation faults is indeed using an AMD Phenom 8650.  All of my other Intel-based/Ubuntu 9.04 systems run AIR fine.

                            • 11. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                              JohnDudley Community Member

                              Here is a link to the discussion which suggests an AMD connection.

                               

                              http://www.uluga.ubuntuforums.org/showthread.php?t=1138825

                              • 12. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                chrismint980 Community Member

                                That sounds like its it then - my PC has a AMD phenom 8450 chip and it segfaults... my laptop is an intel centrino running jaunty and it works fine.

                                 

                                One thing I've noticed is the screen you get before everything goes wrong is different on my PC and laptop - the PC shows some text about the file and then Open, Save or Cancel whereas the laptop shows what I guess is the correct screen before going on to install the AIR app.  Does this mean the problem is with how AIR is installed in the first place rather than the installer itself?  It reminds me of the bug you get sometimes when you install PHP and instead of the localhost parsing the php file the browser tries to download it.

                                • 13. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                  sociotech Community Member

                                  Okay, so this sounds like something that Adobe would have to alter in their installer or program binaries.  Or does the problem belong to Ubuntu?  Either way, I'm not seeing much I can do as an end-user to make this work on an AMD/Ubuntu 9.04 machine.

                                  • 14. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                    JohnDudley Community Member

                                    This link would suggest that openSuSE has the same problem

                                     

                                    http://forums.opensuse.org/applications/408124-cant-install-air-applications-opensuse-11-1 -64bits.html

                                     

                                    Suggests maybe it is a problem with the Adobe App Installer itself (or at least the linux version - it works ok on Vista on the same dual boot PC).

                                     

                                    I am new on here - is there evidence that the Adobe people read this regularly?

                                    • 15. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                      TrentBrown

                                      I don't think this is only an Ubuntu problem. I'm running CentOS 5.2 on a quad-core AMD Opteron processor and I'm having the same segmentation fault error when I try to install an AIR app.

                                       

                                      Hello, Adobe. Anyone listening?

                                      • 16. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                        vampyr99

                                        I had the same issue on Ubuntu 8.10, and now on 9.04. This seems to be only on AMD cpus on linux (in my case Athalon X2 64). Works fine in Windows. The issue was present in Air 1.5.0 and also 1.5.1.

                                        • 17. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                          alienato

                                          I've too segmentation fault on my office pc (I use it for air developing) ubuntu 9.04 32bit / 64bit (AMD Phenom).

                                          • 18. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                            syed mehadi Community Member

                                            We are looking into it. from first level of investigation, we have been unable to reproduce it on 64-bit AMD with 32-bit/64-bit Ubuntu 904 installed on it. Though we are looking inot more details of this and on multiple machines.

                                            A similar fix have been made in determining the handler for *.air file (where app update crashed on some systems), and i hope that may resolve this issue in one of upcoming versions. But as i said earlier, we are looking into it, and will update as soon as we will be able to reproduce and fix it.

                                             

                                            Thanks

                                            • 19. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                              *Legion*

                                              Has there been any movement on this? I'm having the same problem on my AMD machine (Phenom II X4) in Ubuntu 9.04 32-bit.

                                              • 20. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                                TomyWeber

                                                Is there a fix for this yet?  I just spent way too much time trying to install AIR applications on Ubuntu 9.04 32bit. I have a Phenom X4 cpu.

                                                 

                                                Found this thread from searching the Ubuntu forums where it looks like a lot of users are having problems installing AIR apps. Hopefully this can get fixed soon.

                                                • 21. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                                  Adam Bindslev

                                                  Seems like this havent been fixed yet? Who are we waiting for - Ubuntu or Adobe? I also have a Phenom x4 and Ubuntu 32 bit. And same results as everybody else. It is really a drawback not to be able to use the Air-technology. I really miss a good twitter-client :-(

                                                   

                                                  Adam Bindslev

                                                  Denmark

                                                  • 22. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                                    *Legion* Community Member

                                                    Enough with the silence!

                                                     

                                                    Are you investigating this issue, or have you simply blown it off?

                                                     

                                                    Not being able to use Adobe AIR on my development machine is not going to turn me into an AIR developer, I can assure you of that.

                                                    • 23. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                                      devxwill

                                                      I have an Intel and an AMD based PC.

                                                       

                                                      On the Intel system Adobe Air works flawlessly with Ubuntu 9.04 64-bit installed.

                                                       

                                                      On the AMD system Adobe Air gives me the segmentation fault with Ubuntu 9.04 64-bit installed.

                                                       

                                                      I installed an Adobe Air app on the Intel system, copied it over the AMD system, and when launching the app, get the segmentation fault.

                                                       

                                                      There are no other errors.

                                                       

                                                      Phenom-9750 (A) 2.4 GHz (95W)

                                                      AMD 780G

                                                      8 GB

                                                       

                                                      Adobe Air does run find on the AMD system with Windows 7.

                                                      • 24. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                                        unixland

                                                        What is the status regarding this problem ?

                                                         

                                                        I just encountered the same problem. Working on a AMD Phenom X4 box running Ubuntu 9.04 64-bit.

                                                         

                                                        When running the Adobe Air Installer over any air app, getting segmentation fault like this:

                                                         

                                                        root@phenomium:/home/unix/Desktop/nzb# /usr/bin/Adobe\ AIR\ Application\ Installer /home/unix/Desktop/nzb/SpazAIR.air
                                                        Segmentation fault
                                                        root@phenomium:/home/unix/Desktop/nzb# /usr/bin/Adobe\ AIR\ Application\ Installer /home/unix/Desktop/nzb/RichFLV.air
                                                        Segmentation fault
                                                        root@phenomium:/home/unix/Desktop/nzb# /usr/bin/Adobe\ AIR\ Application\ Installer /home/unix/TweetDeck_0_30.5.air
                                                        Segmentation fault
                                                        root@phenomium:/home/unix/Desktop/nzb#

                                                         

                                                        ~/.airappinstall.log remains empty.

                                                         

                                                        Linux phenomium 2.6.28-15-generic #52-Ubuntu SMP Wed Sep 9 10:48:52 UTC 2009 x86_64 GNU/Linux

                                                        AMD Phenom(tm) 9850 Quad-Core Processor

                                                        MemTotal:        3993892 kB
                                                        MemFree:         3166392 kB

                                                         

                                                        If you need any more information I'd be happy to work with you regarding this problem. We need this solved. I have attached a trace of the systemcalls when running the program.

                                                         

                                                        Rick Wezenaar

                                                        Sr. UNIX Consultant

                                                        • 25. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                                          lstudley

                                                          I'd like to add my voice to this. Fresh install of Ubuntu desktop 9.0.4 (32bit) on a AMD Phenom X4.

                                                          Had the express intent of installing BBC iplayer. Have spent the last 3 hours going through the same processes described here before finding this thread. Eventually running via sudo the AIR Application Installer on the downloaded iplayer air application file I get the segmentation fault. No logs are written to the ~/.airappinstall.log or ~/.airinstall.log files.

                                                          Please could somebody from Adobe get on top of this!

                                                          • 26. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                                            hohumm123

                                                            Hi,

                                                             

                                                            I am also experiencing this problem. I have an AMD Athlon 7750 64-bit processor. AdobeAIRInstaller.bin runs flawlessly and installs AIR but when I run the application installer it seg faults. I have tried installing several AIR apps and I get the same crash for all of them. I have been trying to get AIR installed on this machine since may, I really hope Adobe takes a look at this.

                                                             

                                                            edit: I am running Ubuntu 9.04 with all the latest updates

                                                            • 27. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                                              panell Community Member

                                                              Hello

                                                               

                                                              It looks like sth with amd processors. At the moment we have two end users complaining about this issue:

                                                               

                                                              1. OpenSuse 11.1, Athlon X64 3200 na Phenom X4 9650

                                                              2. Ubuntu 9.10 beta 32bit (waiting for feedback about processor)

                                                              • 28. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                                                panell Community Member

                                                                I got concirmation about second user configuration. It's also AMD.

                                                                AMD X2 QL-64 (mobilny)
                                                                AMD 780G
                                                                ATI Radeon 3200hd.

                                                                 

                                                                BTW

                                                                regarding 4,881 views on this post (relative to otyer posts) I believe this is quite common issue.

                                                                • 29. Re: Adobe AIR segmentation fault on Ubuntu 9.04 and 9.10
                                                                  TomyWeber Community Member

                                                                  This needs to be solved. I hope Adobe is working on this. @work we are seriously looking at a major software package and the developer/var has written their new and improved user interface with Adobe Air.

                                                                   

                                                                  All of our desktops have AMD processors and three are identical to mine. We use Ubuntu (8.04 and 9.04). Today I am testing Ubuntu 9.10 (32 bit) that will be released in two weeks.

                                                                   

                                                                  Here is my system:

                                                                  MSI motherboard K9A2GM_FIH, AM2+,RS780G,SB700 (radeon HD 3200 IGP)

                                                                  AMD Phenom 9550 Quad-Core Processor

                                                                   

                                                                  I downloaded this version of Adobe Air today -- it installed with no problems.

                                                                   

                                                                  ii  adobeair1.0                                          1.5.2.8870                                 Adobe AIR

                                                                   

                                                                   

                                                                  and the results:

                                                                   

                                                                  $ /usr/bin/Adobe\ AIR\ Application\ Installer ~/Desktop/eBayDesktop_1_0_6_361.air
                                                                  Segmentation fault (core dumped)

                                                                   

                                                                  ~/.airappinstall.log is empty

                                                                   

                                                                  What is the status of this bug??

                                                                   

                                                                  Thanks

                                                                  Tomy

                                                                  • 30. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                                                    sammyboy405 Community Member

                                                                    I Too Have this issue.

                                                                     

                                                                    Running an AMD Turion X2 TL-60

                                                                     

                                                                    Segmentation fault (core dumped)

                                                                     

                                                                    fun times.. Id love to get this working. There are about 5 projects id like to do in Air. But I may need to find other Alteritives.

                                                                    • 31. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                                                      robertux_

                                                                      Got the same problem.

                                                                       

                                                                      My machine is a Compaq Presario CQ50 (laptop) with an AMD Sempron processor running Debian GNU/Linux Lenny.

                                                                       

                                                                      Tried with the leatest Adobe AIR Version available at the Adobe site at the moment. Like the others, I could install the runtime without problems but got the Segmentation fault message when trying to install any .air application. Tried with spaz, thwirl and tweetdeck.

                                                                      • 32. Phenom 9950
                                                                        InKiev

                                                                        Hi, I'm facing the same error, I have a AMD Pḧenom 9950, and receiving the segmentation fault at the moment of install TweetDeck.

                                                                         

                                                                        Would be great that the Adobe Air team point on this to give us a response that they are working on this.

                                                                        • 33. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                                                          Robert Christensen Community Member

                                                                          Hi All,

                                                                           

                                                                          My name is Rob Christensen and I work on the AIR team. I wanted to let you know that we are investigating this issue and believe that the issue is related to certain AMD Phenom hardware as others on this thread have suggested. I want to apolgize for the delay in getting a more official response on this. We have struggled to reproduce the issue on our existing hardware, but we believe we have the right hardware now to reproduce this (it should be arriving this week). Please bear with us and we investigate this issue.

                                                                           

                                                                          - Rob

                                                                          • 34. Re: Adobe AIR segmentation fault on Ubuntu 9.04 and 9.10
                                                                            TomyWeber Community Member

                                                                            Thanks for the update Rob,

                                                                             

                                                                            I found a work around for my immediate problem by taking the hard drive out of my computer and temporarily installing it in an older computer with a different motherboard and IGP. I then installed the AIR app I needed and moved the hard drive back to the AMD Phenom computer where it appears to work.

                                                                             

                                                                            ps.

                                                                            Don't try this with Windows. Microsoft doesn't allow you to move Windows to another computer.

                                                                             

                                                                            If you try it with Ubuntu make sure you know what you are doing. It's not hard but you may have to edit xorg.conf and change your graphics driver to vesa.

                                                                            • 35. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                                                              yuhong Community Member

                                                                              "I wanted to let you know that we are investigating this issue and believe that the issue is related to certain AMD Phenom hardware as others on this thread have suggested."

                                                                              More precisely, any AMD K10-based processor, I think.

                                                                              • 36. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                                                                marcoc2 Community Member

                                                                                Do not work here too..

                                                                                 

                                                                                Ubuntu and Phenom II X4 940

                                                                                 

                                                                                Hope you guys fix it.. I'm used to use Twhirl.

                                                                                • 37. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                                                                  sammyboy405 Community Member

                                                                                  Rob Christensen wrote:

                                                                                   

                                                                                  Hi All,

                                                                                   

                                                                                  My name is Rob Christensen and I work on the AIR team. I wanted to let you know that we are investigating this issue and believe that the issue is related to certain AMD Phenom hardware as others on this thread have suggested. I want to apolgize for the delay in getting a more official response on this. We have struggled to reproduce the issue on our existing hardware, but we believe we have the right hardware now to reproduce this (it should be arriving this week). Please bear with us and we investigate this issue.

                                                                                   

                                                                                  - Rob

                                                                                  Its not just Phenom Hardware... I Just want to point this out, Just to be sure.

                                                                                   

                                                                                  I have 3 differnt AMD Processors with the Same issue.

                                                                                   

                                                                                  AMD Turion TL-60 x2

                                                                                  AMD Athlon x64 X2

                                                                                  AMD Athlon 3000

                                                                                   

                                                                                  All Three will not run Adobe Air under a Linux Based Environment and its very aggravating.

                                                                                  • 38. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                                                                    robertux_ Community Member

                                                                                    Also the AMD Sempron has the same problems, just to mention my CPU in the list.

                                                                                    • 39. Re: Adobe AIR segmentation fault on Ubuntu 9.04
                                                                                      Robert Christensen Community Member

                                                                                      We have been able to reproduce the issue on an AMD Phenom machine. We are now investigating the issue further. Thank you for everyone's help with providing additional information. Our team will send another update soon.

                                                                                       

                                                                                      Rob

                                                                                      Product Manager, Adobe AIR

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