1 2 Previous Next 69 Replies Latest reply: Feb 11, 2012 1:33 AM by shelagh66 RSS

    Protected page issue sony prs505 adobe DE

    lbbstar

      I think I am having a similar problem as noted previously.  I have adobeDE 1.17.1.1085 and the sony prs505.  I can download books from the public library, see them (and read them) in AdobeDE and also in the sony ebook library when the reader is connected. ADE is authorized on my computer. However if I try to access the same book on the prs505 ereader it says "protected page!".  The book is listed on the ereader.  I have already completed the runaround between Sony and Adobe. Sony said contact adobe for info to authorize the reader.  I tried the CTRL/shift/E found here in the forum and it said it deauthorized my reader-so it must have been authorized (ugh).    My first book worked, the second did not and I though I had disconnected from the library too soon, but with this third book I realized it is an issue.  Does anyone have a solution?  Ideas?  I have only had the Sony for a month.

        • 1. Re: Protected page issue sony prs505 adobe DE
          Jackothgreen

          I am having the same problem and am losing my mind trying to figure this out.  Someone please help .

          • 2. Re: Protected page issue sony prs505 adobe DE
            Dublee Community Member

            I'm having this issue with three ebooks (two epubs and one pdf, all DRM'd) I downloaded from the public library and transferred to my Sony PRS-505 from within Adobe DE.  There doesn't seem to be a pattern to when one of those ebooks will work, yet when I transfer either all of them at once or some of them, invariably some or all those ebooks won't work, showing the Protected Page! error.

             

            I'm using DE 1.7.1.1085.

            • 3. Re: Protected page issue sony prs505 adobe DE
              no-spam666

              I'm having the exact same problem. A week ago I downloaded 5 EPUBs with DRM from San Francisco public library. They transfered to the PRS505 and read fine. Today I downloaded 2 more books. They open fine in the ADE software. They will not open in the Sony Library ("This computer is not authorized to read these files"). They do not open on the Sony Reader ("Protected Page").

               

              It used to work, now it doesn't. The reader and ADE are both authorized.

               

              I have trouble tickets in with Sony and Adobe but I'm not optimistic.

               

              This is incredibly frustrating. ADE is the buggiest piece of software I've encountered in a long time, and we're held hostage to it because of DRM.

              • 4. Re: Protected page issue sony prs505 adobe DE
                lbbstar Community Member

                I have just found an answer to the "protectet page" issue courtesy of the Seattle Public Library.  It is a known problem with Overdrive.  Is occurs with borrowed books and lending periods on Sony readers with both EPUB and ADF formats. Overdrive is aware of it andhopefully working on it.

                 

                The adobe titles receiving this error should work when the other titles are removed from the reader. (You can apparently leave them in either ADE or the Sony library.) They recomend removing everything from the reader (you can keep it in ADE) and then loading the content you want back.  I think this means one borrowed book at a time-kind of defeats part of the purpose of an ereader for travel.

                 

                Or, I have also found and they confirmed that if you add more titles of the same type you can read one of that type, but not the other type. I added two more books one of each type (EPUB and PDF) and then the one I was reading (EPUB) got the protected page error, but all others works  I would add the detail information I received  but I can't seem to paste here.

                • 5. Re: Protected page issue sony prs505 adobe DE
                  Dublee Community Member

                  Good information, lbbstar.  I've found similar experiences as yours, although mostly it doesn't work in any combination.  I do agree that on rare ocassions, it does work by uploading just one ebook.  I do usually remove all ADE ebooks before uploading just one, hoping it'll work.

                  • 6. Re: Protected page issue sony prs505 adobe DE
                    MargaretJK

                    Here is what I hear from Overdrive today on the problem - no answer but they are clearly aware and possibly working on it.

                    -----------------------------

                    We are sorry for the trouble you are experiencing.  We are aware of the
                    issue and apologize for the inconvenience and delay in getting back to
                    you. We are working with the technology partners in play to determine
                    the root cause of the issue and how to fix it. Thank you for your patience.

                    Sincerely,
                    The OverDrive Media Support Team

                     

                    MargaretJK

                    • 7. Re: Protected page issue sony prs505 adobe DE
                      no-spam666 Community Member

                      Thank you so much for keeping me in the loop.

                       

                      Doreen

                      • 8. Re: Protected page issue sony prs505 adobe DE
                        etiessen

                        Thank you so much!!!   Using the info provided I "returned" my library books and borrowed books with all the same format  - all newly borrowed books work!!   I have had my 505 reader for less than 2 weeks and have a multitude of issues with ADE.  As much as I love my new reader, the frustration dealing with support from 3 different sources (4 including microsoft errors encountered) really makes me think I should have waited???

                         

                         

                        ET

                        • 9. Re: Protected page issue sony prs505 adobe DE
                          etiessen Community Member

                          Spoke too soon??  Up to the week hours of the nite and woke up this morning and couldn't open my borrowed books ..

                          • 10. Re: Protected page issue sony prs505 adobe DE
                            bogeycorgi

                            I just downloaded 4 books from my public library (2 Epubs and 2 PDFs) and I am able to read them all!

                             

                            I received an email that there is a new 3.5 Sony ebook library at http://ebookstore.sony.com/download/ and I downloaded it.

                             

                            I used Internet Explorer to access my public library and checkout/download the book.  Firefox didn't work for me.

                             

                            Instead of bringing up Adobe Digital Editions, the download now starts up the Sony ebook library.

                            You'll see the status icon circling on the left as the book is downloaded and then it will be added to the ebook library.

                             

                            You can drag/copy the book from the Sony ebook library library to your Sony reader shown on the left.  It does not need Adobe Digital Editions.

                             

                            All the books I copied are readable, none of them are shown as protected on my Sony 505.

                             

                            Susan

                            • 11. Re: Protected page issue sony prs505 adobe DE
                              no-spam666 Community Member

                              Yay! Such great news.

                               

                              Doreen

                              • 12. Re: Protected page issue sony prs505 adobe DE
                                bogeycorgi Community Member

                                I've had a couple of times now where the Sony software has given an error message that it has "stopped working".  When that happens the books may go back to being protected.  However, it seemed to be ok if I restarted the Sony software, deleted them from my reader (using the Sony software) and then copied them over again. That happened when I was copying the fifth book.  You don't need to download again from the library.

                                • 13. Re: Protected page issue sony prs505 adobe DE
                                  joville141

                                  This problem continues to happen, at least for me.  Everytime I download an Adobe ePub book from my library it opens OK on my computer but gives me the "Protected Page" error on my Sony PRS-505.  If I delete the book from the 505 and copy it over again it usually works but my most recent book had to be deleted/recopied 3 times before it would finally open on the 505.  I am using the latest Sony eBook Library, vers 3.0.00.08040, to manage my books but I also had the problem when I tried using Adobe Digital Editions directly.  It's very annoying to have to delete and recopy every book when you don't know if it worked until you disconnect the 505 and wait for it to refresh - only to find out it didn't work.

                                  • 14. Re: Protected page issue sony prs505 adobe DE
                                    no-spam666 Community Member

                                    I've heard that this is a problem with Overdrive.

                                     

                                    I've been forced to remove the DRM from library books to get them to work.

                                     

                                    • 16. Re: Protected page issue sony prs505 adobe DE
                                      no-spam666 Community Member

                                      I'm using Windows XP 3 and I don't have ADE installed, but I can still use

                                      Adobe DRM'd books using the Sony Library 3.0 software.

                                       

                                      Of course, YMMV!

                                      • 17. Re: Protected page issue sony prs505 adobe DE
                                        my9cats

                                        Thank God I found this site. I thought I was the only one

                                        with an EPUB problem.

                                        This has been for months. I contacted Overdrive and they

                                        said they were aware of it. Ok.....

                                        I installed the newest firmware from Sony.

                                        Now I can access the Estore but can't access Elibrary.

                                        I was in email contact with Sony. They said I can't

                                        acess Elibrary because I have a 64bit PC.

                                        This is BS because I was using the Elibrary (64) since

                                        March and never had a problem until the newest firmware was downloaded.

                                        I told Sony it is ridiculous that I can make a purchase from the

                                        Estore (64) but can't open the elibrary.

                                        The brainiac suggested I do a hard reset on my reader. I reminded him

                                        I can't because I can't acess the Elibrary to reload.

                                        Everything worked well except for the EPub issue, and when I downloaded

                                        the newest firmware and can no longer acess the Elibrary.

                                        Sorry to ramble. Am PO'd.

                                        • 18. Re: Protected page issue sony prs505 adobe DE
                                          my9cats Community Member

                                          Me again. Just spoke with Jonathan from Sony.

                                          We undid the latest firmware and I can now access

                                          the Elibrary.

                                          I questioned him about the EPub/Overdrive problem.

                                          Sony is ware and is working with Overdrive.

                                          An email will be sent out when the fix is issued.

                                          I guess those who registered their reader will get them.

                                          It's weird. I can read the EPUB on my PC/DE. Just

                                          not on the reader. Oh well.....

                                          • 19. Re: Protected page issue sony prs505 adobe DE
                                            CHRISSIEDAY

                                            It is now October and this cannot be fixed yet or it would not still be happening I have bought the new 600 in the Uk AND THINK LIFE IS TOO SHORT FOR ALL THIS RUBBISH AM RETURNING IT

                                            Chrissie

                                            • 20. Re: Protected page issue sony prs505 adobe DE
                                              no-spam666 Community Member

                                              I know it's frustrating, but the problem is with Adobe, not with Sony.

                                               

                                              I hate to say it, but I've been stripping the DRM from the books so that I

                                              can read them on my Reader.

                                               

                                              Dee

                                              • 21. Re: Protected page issue sony prs505 adobe DE
                                                CHRISSIEDAY Community Member

                                                ok but how do I do this

                                                Chrissie

                                                • 22. Re: Protected page issue sony prs505 adobe DE
                                                  etiessen Community Member

                                                  Since installing the latest Sony software I no longer have to use ADE  so obviously ADE is not the problem. If you read through the threads  - the issue apparently is related to Oblivion Data Management Rights for adobe epub formats.  (and Sony Reader compatiblility?!!)

                                                   

                                                  To avoid disappointment and frustration - I have given up entirely on adobe epub books distributed by my library.  (fortunately there are many more PDF titles available than epub.  For the last 2 months I have only borrowed pdf ebooks and have had absolutely no protected page issues. 

                                                   

                                                   

                                                   

                                                  ET

                                                  • 23. Re: Protected page issue sony prs505 adobe DE
                                                    EileenRiehl

                                                    I have been trying to solve this challenge (protected page issue) for weeks.  Can you advise how to strip the DRM.  Thank you very much for your reply

                                                    • 24. Re: Protected page issue sony prs505 adobe DE
                                                      sj34863

                                                      Is there really a version 3.5 of the Sony Reader Software?  I only see 3.0.01 from this link?

                                                      • 25. Re: Protected page issue sony prs505 adobe DE
                                                        EileenRiehl Community Member

                                                        I only see 3.0,01 too.  I am going to call Sony again and if I get a good

                                                        update, will post.

                                                        • 26. Re: Protected page issue sony prs505 adobe DE
                                                          mike_ottawa

                                                          Hi,

                                                          I too have had some difficulty with the DRM eBook content from the Ottawa Public Library.  I was able to get it working just now on my PRS-505 by trying the suggestion to NOT use ADE but to go directly through the Sony eBook software.  After deleting the books that would not open, (on the reader itself since for some reason they don't show up in the computer view using the Sony ebook software), I re-downloaded the books by doubling clicking on the URLLink.acsm files that I had saved.  This kicked off a download process in the Sony software. Dragging and dropping these acsm files didn't accomplish much.  The books showed up in my Sony library and I dragged these onto the ebook.  And now they open.  I'm suspicious that the key attached to the ADE is different that that of my reader.  I didn't do anything special to synchronize them.  But now that I have a path, I don't see much reason to use ADE.  Even though it is has such a nice UI compared to the Sony eBook tool.  Now if I could only get this to work on my old PRS-500.

                                                          /Mike

                                                          • 27. Re: Protected page issue sony prs505 adobe DE
                                                            sj34863 Community Member

                                                             

                                                             

                                                             

                                                            I have yet to get an answer to my ticket that I have open with Adobe, but this forum has been great.  I did as you suggested above (not using ADE) and I seem to be able to download and read borrowed books that are both PDF and ePUB formats.  I agree that there might not be much use for ADE, but for those books whose rights allow it, ADE gives you some print/copy commands that I don't think the Sony Reader software has. 

                                                             

                                                            I think the ability to "borrow" books from the library, just knocks the socks off of the Kindle and I was really disappointed when I had trouble with it.  But, so far, so good.

                                                             

                                                            If I ever get an answer from Adobe, I'll post it.

                                                            • 28. Re: Protected page issue sony prs505 adobe DE
                                                              no-spam666 Community Member

                                                              I no longer have ADE installed on my computer, and my library books are

                                                              working just fine with the Sony software.

                                                               

                                                              I agree that this feature makes the Sony reader much more appealing. I've

                                                              saved a ton of money by borrowing e-books from the library.

                                                              • 29. Re: Protected page issue sony prs505 adobe DE
                                                                EileenRiehl Community Member

                                                                Hi all,   I am hoping someone can provide additional guidance re not using Adobe Digital Editions as I am still tyring to download ebooks.   I removed ADE from my computer and saved a library ebook on my desktop (file extension is an ASCM) file.   I am not able to open file or move to reader.   If you could provide step by step instructions, it would be appreciated.

                                                                Thank you in advance.

                                                                • 30. Re: Protected page issue sony prs505 adobe DE
                                                                  mike_ottawa Community Member

                                                                  Hi,

                                                                  The acsm file I believe is only a link to the system that will generate and deliver the encrypted ebook file ("When you start to download an Adobe PDF a small file with the extension .acsm is first downloaded. This is used by Adobe Digital Editions to send the activation ID to the delivery server which will use that ID to generate an encrypted PDF eBook, which is then downloaded to your PC.").

                                                                  I have both ADE and Sony eBook apps on my laptop.  When I request an eBook from the library and download the .acsm, I don't save it but ask that the Sony eBook app execute on the file.  I use FireFox so this is the default method of asking to save or run.  It then shows up in my Sony eBook app and I can then copy it to my PRS-505.  I just did this 5 minutes ago and it still works.  I can open it either on my laptop or on my ebook reader.

                                                                  But, I believe that the publishers might have different eBook DRM rules for books.  Some may or may not allow transfer of copies from PC to reader.  Or restrict the number of times this can be done.

                                                                  I don't know if the Sony eBook reader needs the ADE app or some DLLs that come from that installation.

                                                                  Assuming you are on Windows, I would go to the "tools" menu on a folder, to to the tab "file types" (this will take some time to load),

                                                                  and scroll down to the extension labelled "ACSM".  Make sure this is related to your "eBook Library", which is how my Sony app is

                                                                  registered on my system (WinXP).

                                                                  Good luck!

                                                                  /Mike

                                                                  • 31. Re: Protected page issue sony prs505 adobe DE
                                                                    sj34863 Community Member

                                                                    What I have found is that:

                                                                     

                                                                    I have Adobe Digital Editions loaded on my PC, but it is not running.

                                                                    I have the latest Sony e-book software loaded and it is running.

                                                                     

                                                                    After selecting the "borrowed" library books and going through the checkout to download them, when I click "download", the Sony software downloads it to your e-book library and you can move the book to your reader from there.  I've tried this a few times and seems to work for both PDF and EPUB books.

                                                                     

                                                                    It seems to me that if the ADE software was actually running, ADE connected and downloaded the book rather than the Sony software and then I had significant problems transfering to the reader.  If the Sony software accepts the download, it seems to work fine.

                                                                    • 32. Re: Protected page issue sony prs505 adobe DE
                                                                      BillShip

                                                                      I have a similar problem with the prs300. I do not have ADE installed - only eBook Library. I can only get one library book to work on the reader at a time. I have to return the books and re-checkout to get a single book to work once I get the Protected Page message. I called Sony and they said they are working on the issue, but I don't have much confidence after reading this Forum.

                                                                      • 33. Re: Protected page issue sony prs505 adobe DE
                                                                        etiessen Community Member

                                                                        I received a msg this morning indicating Sony is upgrading their sony store site and there will be an update to the software after Dec 12th.  The intention of the update is to move towards epub format so I'm keeping my fingers crossed that the issue will finally be fixed.

                                                                         

                                                                        In the meantime, try borrowing books with the same format. (epub or pdf).  as per my previous post I only borrow pdf books (mixing epub and pdf gives inconsistent results) and can transfer all by library books to my reader without getting protected page situations.

                                                                        • 34. Re: Protected page issue sony prs505 adobe DE
                                                                          EileenRiehl Community Member

                                                                          Hi, was is software release is on your reader.   Perhaps when Sony updates

                                                                          the ereader website tomorrow, my issue will go away!   Your process does not

                                                                          work on my reader.

                                                                           

                                                                          I do appreciate your reply.

                                                                           

                                                                          Thank you!

                                                                          • 35. Re: Protected page issue sony prs505 adobe DE
                                                                            EileenRiehl Community Member

                                                                            Yes, Just sent you a message.   Keep your fingers crossed.....(ps nothing

                                                                            will work for me; tried your suggestion....)_

                                                                            • 36. Re: Protected page issue sony prs505 adobe DE
                                                                              EileenRiehl Community Member

                                                                              Hopefully,  all will be resolved when they update the Sony site  on the

                                                                              11th!

                                                                              • 37. Re: Protected page issue sony prs505 adobe DE
                                                                                EileenRiehl Community Member

                                                                                Mike,   well I am hoping the Sony upgrade on the 11th will   be the fix.

                                                                                Will save your message for future reference.   I am determined to use the

                                                                                public library capability!

                                                                                 

                                                                                Thanks again Mike.

                                                                                • 38. Re: Protected page issue sony prs505 adobe DE
                                                                                  etiessen Community Member

                                                                                  Well - no luck with the new Sony software - I downloaded a purchased epub book (from new sony reader site) and it worked fine - added an epub library book which worked but my previous library books (pdf formats) became unusable (protected page) - I deleted all library books and re-transferred the PDF books.

                                                                                   

                                                                                  Wondering if there is a way for us (as a group) to get someone (Sony,Adobe or Overdrive) to address this issue?  Also, wondering if this issue is specific to PRS 505's?  or is it also an issue with the new ereaders??

                                                                                  1 2 Previous Next