CS4 Photoshop won't uninstall, re-install or install from either a download or the original DVD.
iMac 24", 230 GB, 2.16 GHz, Intel Core 2 Duo, 10.5.6, 3GB, 667 MHZ,
I keep half the HD free for operating
70% of the 3GB is for Photoshop
I have the original PSCS4 installed, as of January, 2009
It had been updated to 11.0.1, but that got lost somewhere in the process below....
Last week, I updated, or perhaps upgraded the latest Flash. Nothing but trouble since then, it seems.
The computer runs more and more slowly since then. At the same time, Photoshop got very sticky, requiring minutes to open the Curves window, to save a file, and to do all the other simplest and most complex things.
Due to the growing problems, I uninstalled the entire CS3 suite (which didn't include Photoshop), including a stand alone version of CS3, which I had beforehand, before acquiring the CS3 suite (Illustrator, et al).
Photoshop continued running badly. A click of the mouse to select a layer, for instance, took as long as a minute before the layer was selected.
When I clicked on "Uninstall" it took almost four hours to uninstall. Maybe longer. Then, when I reinstalled PS4 from my DVD, it took just about as long. Just Photoshop.
After uninstalling andf reinstalling, a gray window with a big red X opened (after about 10 minutes). It said: "System Check. Critical errors were found in setup for Adobe Photoshop CS4: undefined. The installer databse is invalid: please re-install the product from the original media. Please see the setup log file for details. Click Quit to exit Setup." It would have been very, very nice if the message had said where to go to see the setup log file. I still haven't found that, and how do we know that it wasn't one of those that had gone missing? (see the next paragraph)
I had already reinstalled with the original media, but I did it again. Upon trying to launch the program after re-reinstalling, the same message came up.
Sometimes the program would launch, regardless, but first this warning message would show up just befoe PS4 opened. "One or more files in the Adobe Application Support folder are missing. Uninstall and reinstall the program." It would open, show me this warning, and then let me work.
This has been going on, now for three days, and I'm sure that things happened in different sequences, but you get the gist.
I kept trying different things:
dumping the preferences; restarting the computer.
fixing permissions; restarting the computer with the OSX installer CD so I could repair the disk; restarted again.
After each of those efforts, I tried to launch Photoshop. It worked from time to time, but not every time. Curiously, it would launch even after getting those warning messages, about critical missing files, and I could get some work done. It took forever to process two prints and print them out, but it got done. Photosop didn't start every time. The program just froze up. The computer never froze. It ran infuriatingly slowly, but always kept going.
That's how it still runs, although it's some better. As I type right now, it's working perfectly. I'm typing in Text Edit. An uncomplicated program that always behaves itself.
Can anyone help me get Photoshop running smoothly and reliably, without showing those warning messages? Thanks... Or do you think something is wrong with the hard drive and when I get that fixed, PS will also be fixed?
After reading an earlier post here about Archival Reinstalls, I am considering doing that. In the meantime, though, perhaps there is a shorter, easier solution.