Acrobat Pro 9.1/Word 2007/WXP
I have multiple users who are unable to open embeded PDF objects in a word document. When they click the icon, they get "The program used to create this object is AcroExch. That program is not installed on your computer...". This problem didnt appear until we upgraded everyone to v9 but I cant say for sure they were embedding pdfs prior to that.
I have repaired Office 2007, reinstalled Acrobat Pro, confirmed that HKEY_CLASSES_ROOT\AcroExch.Document.7\shell\Open\command really is pointing to "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe" "%1" and that that app does run. The users are able to open the actual PDF files. Other PDFs embeded on the same document work. This is not limited to just one PDF either, there are multiple embeded PDFs that are not working. I have also noticed that sometimes the embeded PDF will open once, then if you close it and reopen it, Word gives you the same error. How it can work one time and then tell me the it can find AcroExch the next I dont understand. Ive also tried to open some of these documents with Reader 9 installed on a clean test PC and they do the same thing.
I considered the possibility that the doc was somehow corrupt but inserting the PDF into a new document has the same result. Any ideas why it would tell me AcroExch is not installed regardless of whether Acrobat Pro or Reader is actually installed and why some embeded PDFs would work and some wouldnt? If a reinstall of both Office and Acrobat doesnt fix this and it occurs on a clean install, how do I fix it?
Any help is appreciated.
It would appear that if I open those specific PDFs in Pro, resave them, then reembed them in Word, this problem does not occur. After inquiring further, those specific PDFs where created via a Sharpdesk scan from copier to PDF feature. Why they can be opened with Reader/Pro directly but cant be opened as embeded PDFs in word without being resaved I dont know.