5 Replies Latest reply on Jul 21, 2009 1:52 PM by jlubin

    Fireworks Crashing When Editing Images

    MyRegistry.com

      Hi Guys,

       

      Does any of you experience the issue of Fireworks being crashed every time when you edit the image of large size? We have this designer's machine crashing every so often and its always fireworks.

       

      This is on a PC with Windows Vista and 3 GB of RAM.

       

       

      Thanks a bunch for your help.

        • 1. Re: Fireworks Crashing When Editing Images
          MyRegistry.com Level 1

          Here is the Crash Data:

           

           

          <?xml version="1.0"?>

          <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">

          <crashreport version="1.1" crVersion="3.0.20080806" applicationName="Fireworks" applicationVersion="10.0.3.011" build="">

          <time year="2009" month="6" day="24" hour="11" minute="39" second="13"/>

          <user guid="1407d3d1-2a86-49b3-8f24-43949875c7da"/>

          <system platform="windows" osversion="6.0.6001 SP 1.0" applicationlanguage="English (United States)" userlanguage="en_US" oslanguage="en_US" ram="3060" machine="Intel(R) Pentium(R) Dual  CPU  E2180  @ 2.00GHz" model="x86 Family 6 Model 15 Stepping 13" cpuCount="2" cpuFreq="1995 MHz" busFreq="" locale="English (United States)"/>

          <crash exception="EXCEPTION_UNKNOWN" instruction="0x6f668aa0">

          <backtrace crashedThread="0">

          <thread index="0">

          <stackStatement index="0" address="0x6f668aa0" symbolname="invalid_parameter_noinfo"/>

          </thread>

          </backtrace>

          <registerSet>

          <register name="EAX" value="0x8fffdca0"/>

          <register name="EBX" value="0x09eea3a8"/>

          <register name="ECX" value="0x00000002"/>

          <register name="EDX" value="0x77659a94"/>

          <register name="ESI" value="0x0ce18330"/>

          <register name="EDI" value="0x00000000"/>

          <register name="ESP" value="0x0012d84c"/>

          <register name="EBP" value="0x0012d988"/>

          <register name="EIP" value="0x6f668aa0"/>

          <register name="EFL" value="0x00040286"/>

          </registerSet>

          <binaryImageSet>

          <binaryImage start="0x00400000" end="0x01ff8000" type="__TEXT" path="C:&#92;Program Files&#92;Adobe&#92;Adobe Fireworks CS4&#92;Fireworks.exe"/>

          <binaryImage start="0x77600000" end="0x77727000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;ntdll.dll"/>

          <binaryImage start="0x76320000" end="0x763fb000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;kernel32.dll"/>

          <binaryImage start="0x77730000" end="0x7774e000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;imm32.dll"/>

          <binaryImage start="0x777b0000" end="0x7784d000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;user32.dll"/>

          <binaryImage start="0x76480000" end="0x764cb000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;gdi32.dll"/>

          <binaryImage start="0x76890000" end="0x76956000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;advapi32.dll"/>

          <binaryImage start="0x761c0000" end="0x76282000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;rpcrt4.dll"/>

          <binaryImage start="0x764d0000" end="0x76598000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;msctf.dll"/>

          <binaryImage start="0x75f50000" end="0x75ffa000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;msvcrt.dll"/>

          <binaryImage start="0x755b0000" end="0x755b8000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;version.dll"/>

          <binaryImage start="0x741b0000" end="0x7435b000" type="__TEXT" path="C:&#92;Windows&#92;winsxs&#92;x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.60 01.18065_none_9e7abe2ec9c13222&#92;GdiPlus.dll"/>

          <binaryImage start="0x76600000" end="0x76744000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;ole32.dll"/>

          <binaryImage start="0x765a0000" end="0x765f8000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;shlwapi.dll"/>

          <binaryImage start="0x72af0000" end="0x72af7000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;wsock32.dll"/>

          <binaryImage start="0x75f20000" end="0x75f4d000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;ws2_32.dll"/>

          <binaryImage start="0x760f0000" end="0x760f6000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;nsi.dll"/>

          <binaryImage start="0x10000000" end="0x10084000" type="__TEXT" path="C:&#92;Program Files&#92;Adobe&#92;Adobe Fireworks CS4&#92;ScCore.dll"/>

          <binaryImage start="0x6f660000" end="0x6f6fb000" type="__TEXT" path="C:&#92;Windows&#92;winsxs&#92;x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.305 3_none_d08d7bba442a9b36&#92;msvcr80.dll"/>

          <binaryImage start="0x76af0000" end="0x77600000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;shell32.dll"/>

          <binaryImage start="0x00150000" end="0x0017c000" type="__TEXT" path="C:&#92;Program Files&#92;Adobe&#92;Adobe Fireworks CS4&#92;ahclient.dll"/>

          <binaryImage start="0x00190000" end="0x001a0000" type="__TEXT" path="C:&#92;Program Files&#92;Adobe&#92;Adobe Fireworks CS4&#92;CrashReporter.dll"/>

          <binaryImage start="0x749d0000" end="0x74aac000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;dbghelp.dll"/>

          <binaryImage start="0x001b0000" end="0x001bf000" type="__TEXT" path="C:&#92;Program Files&#92;Adobe&#92;Adobe Fireworks CS4&#92;LogUtils.dll"/>

          <binaryImage start="0x6f700000" end="0x6f787000" type="__TEXT" path="C:&#92;Windows&#92;winsxs&#92;x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.305 3_none_d08d7bba442a9b36&#92;msvcp80.dll"/>

          <binaryImage start="0x02700000" end="0x0283c000" type="__TEXT" path="C:&#92;Program Files&#92;Adobe&#92;Adobe Fireworks CS4&#92;AdobeOwl.dll"/>

          <binaryImage start="0x02840000" end="0x02a6b000" type="__TEXT" path="C:&#92;Program Files&#92;Adobe&#92;Adobe Fireworks CS4&#92;AdobeOwlCanvas.dll"/>

          <binaryImage start="0x76400000" end="0x76473000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;comdlg32.dll"/>

          <binaryImage start="0x74fa0000" end="0x7513e000" type="__TEXT" path="C:&#92;Windows&#92;winsxs&#92;x86_microsoft.windows.common-controls_6595b64144ccf1d f_6.0.6001.18000_none_5cdbaa5a083979cc&#92;comctl32.dll"/>

          <binaryImage start="0x76290000" end="0x7631d000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;oleaut32.dll"/>

          <binaryImage start="0x02a70000" end="0x02d79000" type="__TEXT" path="C:&#92;Program Files&#92;Adobe&#92;Adobe Fireworks CS4&#92;amtlib.dll"/>

          <binaryImage start="0x75980000" end="0x759f5000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;netapi32.dll"/>

          <binaryImage start="0x75c10000" end="0x75c17000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;psapi.dll"/>

          <binaryImage start="0x73140000" end="0x7319f000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;winhttp.dll"/>

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          <binaryImage start="0x00340000" end="0x00356000" type="__TEXT" path="C:&#92;Program Files&#92;Adobe&#92;Adobe Fireworks CS4&#92;LogTransport2.dll"/>

          <binaryImage start="0x76960000" end="0x76aea000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;setupapi.dll"/>

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          <binaryImage start="0x74ce0000" end="0x74ce5000" type="__TEXT" path="C:&#92;Windows&#92;System32&#92;msimg32.dll"/>

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          </crash>

          <reproSteps>

          </reproSteps>

          </crashreport>

          • 2. Re: Fireworks Crashing When Editing Images
            Somerlott

            I am having the same issue. From what I have looked up on the web, there are 2 possible causes.

             

            One is that there is a font issue. I have tried stripping out all non-default fonts from my computer, but still had the issue. I found that here: http://groups.google.com/group/macromedia.fireworks/browse_thread/thread/9ff2abd26611f1ef

             

            The other suggestion I have seen is that is a permissions issue. I created a second account and gave it Administrator priviledges. I tried opening Fireworks with that account and it opens fine. You might want to check the different folder level permissions for your Fireworks files. I am trying to figure that part out on my machine as well.

             

            Hope that helps!

            • 3. Re: Fireworks Crashing When Editing Images
              heathrowe Most Valuable Participant

              Do you guys have the latest update installed? http://www.adobe.com/support/fireworks/downloads_updaters.html

              Much of the crash/performance issues from the original release were resolved with this update.

               

              Otherwise can you share the source png files for others to test?

               

              h

              • 4. Re: Fireworks Crashing When Editing Images
                Somerlott Level 1

                Thanks H,

                 

                I am running a fully updated FW CS3. I even tried using the trial of FW CS4 and got the same crash error. It crashed when I would try to launch FW in any way, not just from opening a png (launching from program menu, double clicking the main .exe file, etc).

                 

                Here is the workaround that worked for me:

                1. Create a second account on your computer that has Administrator privileges
                2. Move all of your My Documents to the new one’s My Documents
                3. Delete the old account

                 

                I know it isn't a great fix, but it worked for me. I really didn't have the time to dig too deeply into the cause of the crash.

                • 5. Re: Fireworks Crashing When Editing Images
                  jlubin

                  I'm having the same problem...unfortunately, it just happened with a file before I saved it (my bad).  My user account is the administrator and I updated CS4 Suites yesterday with quite a few updates.

                   

                  My bigger question (because let's face it, every application has its crashes) is whether or not there's some hidden temporary file that will help me recreate my work. (You know, kind of what Microsoft does...heaven help me for using the comparison).  If such a working/temp file exists, where might I find it on my drive?

                   

                  Thanks...