16 Replies Latest reply on Jun 25, 2009 11:12 AM by Eddie Lotter

    Can't install PP properly

    jesskaat Level 1

      Hello all.

      I started this discussion a couple of weeks ago and am now getting back to solving my problem. I've been working right through with the problems and can't stand it anymore.

      Thanks to all who tried to help me two weeks ago.

       

      I installed a new video card - SAPPHIRE HD 4850 X2 2G/1G GDDR3 PCI-E.

       

      When I got the computer back, things weren't working so smoothly so I decided to uninstall PP and Reinstall it. I have not been able to get a clean install. It goes through to the end and the last window says, Install failed. These are errors it reports:

      Adobe Encore CS4 Codecs

      Error:

      Error 2.

       

      Adobe Encore CS4 LangPack (en_US)

      Error:

      Error 2.

       

      Adobe Extension Manager CS4

      Error:

      Error 2.

       

      Adobe Media Encoder CS4

      Error:

      Error 2.

       

      Adobe Media Encoder CS4 Additional Exporter

      Error:

      Error 2.

       

      Adobe Media Encoder CS4 Dolby

      Error:

      Error 2.

       

      Adobe Media Encoder CS4 Dolby

      Error:

      Error 2.

       

      Adobe Media Encoder CS4 Dolby

      Error:

      Error 2.

       

      Adobe Media Encoder CS4 Dolby

      Error:

      Error 2.

       

      Adobe Media Encoder CS4 Exporter

      Error:

      Error 2.

       

      Adobe Media Encoder CS4 Exporter

      Error:

      Error 2.

       

      Adobe Media Encoder CS4 Exporter

      Error:

      Error 2.

       

      Adobe Media Encoder CS4 Exporter

      Error:

      Error 2.

       

      Adobe Media Encoder CS4 Importer

      Error:

      Error 2.

       

      Adobe Media Encoder CS4 Importer

      Error:

      Error 2.

       

      Adobe Media Encoder CS4 Importer

      Error:

      Error 2.

       

      Adobe Media Encoder CS4 Importer

      Error:

      Error 2.

       

      Adobe OnLocation CS4

      Error:

      Error 2.

       

      Adobe OnLocation CS4

      Error:

      Error 2.

       

      Adobe Output Module

      Error:

      Error 2.

       

      Adobe Premiere Pro CS4

      Error:

      Error 2.

       

      Adobe Premiere Pro CS4

      Error:

      Error 2.

       

      Adobe Premiere Pro CS4 LangPack (en_US)

      Error:

      Error 2.

       

      Adobe Premiere Pro CS4 LangPack (en_US)

      Error:

      Error 2.

       

      Adobe Premiere Pro CS4 Third Party Content

      Error:

      Error 2.

       

      Adobe Premiere Pro CS4 Third Party Content

      Error:

      Error 2.

       

      LangPack (English) for DeviceCentral

      Error:

      Error 2.

       

      Is there a manual unistall tool for PP CS4? Is the problem that things are being left behind after uninstalling from the control panel?

      Also, when I look at my Adobe folders, I see that my drive is loaded with cache files from projects over the last year? Can they be deleted? There are cfa and pek, etc. files. The folder is over 50 gig at this point. Perhaps that's preventing a clean install?

       

      Thanks in advance for your help and time.

      Regards,

      Jessica