8 Replies Latest reply: Aug 18, 2009 9:10 AM by liquidguru2 RSS

    Add-in option does not show anywhere in Outlook

    liquidguru2 Community Member

      Windows Vista Enterprise SP2 - 64bit : Office Pro 2007 SP2

       

      I have downlaod and installed the add-in (admin priveledges), which seemed to go smoothly.

       

      After starting Outlook and going to create a new message, the Add-in does not appear anywhere on the ribbon. I have checked the Trust Center and the add-in does not appear anywhere, not even the disabled section.

       

      I have uninstalled, reinstalled, rebooted etc, but still no luck.

       

      The dll files exist in my Prog Files (x86) directory.

       

      Does anyone have any suggestions.

       

      Thank you

        • 1. Re: Add-in option does not show anywhere in Outlook
          mcacbat Community Member

          I'm sorry you're having trouble. Here is our checklist of questions for you:

           

          •    Was the installation ok? Was there any error dialog etc?
          •    There are there are 7 .dll files in the installation folder (default- C:\Program Files (x86)\Adobe\Acrobat.com Addin for Microsoft Outlook)?
          •    Kindly check that the Addin is enabled in Outlook by going to Tools -> Trust Center -> Addins. Is the Addin(‘Acrobat.com Addin for Microsoft Outlook’) listed in the dialog? Under which title(‘Active App Addins’)?
          •    Can you see the ‘Acrobat.com’ toolbar in the compose (new mail) window?
          •    Are you able to sign in to your Acrobat.com account?
          •    Are you able to upload files to Acrobat.com account?

           

          Let us know!

           

          Thanks,

           

          Michelle

          • 2. Re: Add-in option does not show anywhere in Outlook
            liquidguru2 Community Member

            Many thanks for your reply.

             

            To answer your questions-

             

            1. The installation went smoothly, no error dialogs at all.

            2. There are 10 files in the correct installation directory:

                 AcrobatDotComAddin.InstallState

                 AcrobatDotComAddin.dll

                 AcrobatShareLib.DLL

                 eula.rtf

                 favicon.ico

                 Microsoft.Office.Interop.Word.dll

                 stdole.dll

                 Microsoft.Office.Interop.Outlook.dll

                 Microsoft.Vbe.Interop.dll

                 office.dll

            3. Checked, and as stated before, the Addin does not appera anywhere, under any title, in any section

            4. The 'Acrobat.com' toolbar does not exist in the compose window

            5. Yes

            6. Yes

             

            It seems that Outlook does does not see the Addin.

             

            Yours,

             

            Kaj

            www.liquidguru.com

            • 3. Re: Add-in option does not show anywhere in Outlook
              Aditya Vaish Community Member

              Hi Kaj

               

              Another thing to check would be whether there is the registry entry for the addin. Follow these steps:

               

              - Run 'regedit'

              - Go to HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins

              - See if there is a subkey under it by the name - AcrobatDotComAddin.Connect

              - If yes, ensure that the 'LoadBehavior' value for the key is 3.

               

               

              In case there is no entry by that name, the addin is not installed properly.

               

              Two possible ways to try again:

               

              - Exit all apps, unistall the addin(from control panel), reinstall the addin, start outlook.

               

              - In case it still does not appear(after trying the above step) and you are confident of playing with the registry, you can also try adding the following entry in the registry:

               

              Windows Registry Editor Version 5.00

              [HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\AcrobatDotComAddin.Connect]

              "Description"="Acrobat.com Add-in for Microsoft Outlook Beta"

              "LoadBehavior"=dword:00000003

              "FriendlyName"="Acrobat.com Add-in for Microsoft Outlook Beta"

               

              Save the above text to a file(test.reg)and then double click it. This would help only if the addin is installed and you can see the files in the appropriate folder.

               

              Aditya

               

              • 4. Re: Add-in option does not show anywhere in Outlook
                liquidguru2 Community Member

                Thank you Aditya for your reply,

                 

                Unfortunately, for me, the registry entry exisits exactly as you listed, with a value of 3.

                 

                Best regards,

                 

                Kaj

                • 5. Re: Add-in option does not show anywhere in Outlook
                  Aditya Vaish Community Member

                  Hi Kaj

                   

                  Now that is quite wiered. This means that the Add-in is properly installed. Are you doubly sure that there is no Acrobat.com ribbon item in the new mail(compose) window?

                   

                  Are you using any costomized Outlook setup?

                   

                  Aditya

                  • 6. Re: Add-in option does not show anywhere in Outlook
                    liquidguru2 Community Member

                    HI Aditya,

                     

                    Yes it is weird.

                     

                    outlook.png

                     

                    You can see no ribbon item. As I said before, I've un-installed, re-installed, nothing seemed to go wrong. Maybe I'll un-install the Map addin, maybe there's a conflict somewhere....

                     

                    Best Regards,

                     

                    Kaj

                    • 7. Re: Add-in option does not show anywhere in Outlook
                      Aditya Vaish Community Member

                      Hi Kaj

                       

                      Coudn't get any notification on your post, so replying too late.

                       

                      Did you try uninstalling the Map Addin?

                       

                      Aditya

                      • 8. Re: Add-in option does not show anywhere in Outlook
                        liquidguru2 Community Member

                        Hi Aditya,

                         

                        Thank you for your reply.

                         

                        Since this came up I have installed Windows 7, re-installed Office and re-installed the add in and it is now there.

                         

                        Thank you for all your help,

                         

                        Kaj