16 Replies Latest reply on Sep 3, 2009 9:00 AM by rwrich21

    RoboHelp 5.0  - Index and Search problems

    CorneliaP

      Hello,

       

      I'm using RoboHelp HTML 5.0.2, and am having problems with both the Index and the Search features.

       

      1. Index: Whenever I click the Index Designer key icon within RoboHelp, the system crashes. Clicking the Smart Index Wizard in the Tools menu gives the same result.  We can forego having an index on our Help site, but I wonder if this problem is somehow related to our Search issues.

       

      2. Search: Any search terms that we enter bring up what appear to be random results. Typically, the search term does not appear in the results pages, while other pages that do contain the term are not displayed.

       

      Could our version of RoboHelp have become corrupted, or is there something else we can try?

       

      Thanks!

       

      Connie