Hey, i havent seen any responses to your problem yet, have you got it sorted? i went through the same problem. It sounds like you have done all the right things, i believe that many people have been applying for the student version even though they are not which means adobe have to be more careful with who they give serial numbers to, meaning they are giving numbers out slower than they are recieving them. Basically they are taking ages!!
I rang them up three times till they directed me to a website where i sent them an email. This DID NOT WORK! I got an email form them saying i had made an error in emailing them! I then found a woman's email address on a forum who works for adobe. I emailed her and she emailed back telling me she couldnt help me because i am in the uk and she is in NA but she did contact her equivilant in the uk and they sent me my serial number! wahay! Her email address is [email address removed ] If you have any more questions dont hesitate to ask. Hope that helps.
Message was edited on July 9 to remove employee's email address. Please see http://forums.adobe.com/message/2097189#2097189
We are aware of the backlog in Customer Service to issue serial numbers for education versions of our applications. We are addressing this and expect to clear the backlog in a few days. In the meantime you can install and run your Student Edition in Trial mode. UK and Australia users, please be aware that when you install your application in trial mode you need to select English International from the language options, not the default language English (US).
Otherwise your serial number you will receive shortly won't work until you reinstalled your CS4 product with the English International language selection.
See this tech doc for more info:
We are going to remove individual employee's email addresses from this thread, since having them being flooded with emails won't be a solution.
We appreciate your patience and sincerely apologize for the delays in reaching Customer Service and obtaining the serial numbers.
Manager, Technical Response Team, Creative Suite