0 Replies Latest reply on Jul 1, 2009 11:30 AM by zglara

    adobe reader 9.1.2: "copies" greyed out under page handling

    zglara

      windows xp pro: sp3

      adobe reader 9.1.2

      canon faxphone L80 (latest drivers)

       

      When printing from a NON PROTECTED document, the "copies" option is greyed out under page handling.

      This issue only applies to the Canon L80 and I can print multiple copies to any other type of printer in my office.

       

      The Canon L80 will allow for multiple copies on every other document application (ie.: MS word) so this issue is isolated to Adobe Reader.

       

      Additionally, this issue appears to have begun with version 8 of Reader, I uninstalled that version and clean reinstalled both the printer driver and Reader to eliminate the possibility of corruped installations.

       

      Canon Technical Support walked through troubleshooting steps and verified that this appears to be an issue with Adobe Reader.

       

       

      hopefully someone can lend some insight into why this is happening.

       

      Thanks,

       

      -Zack