When you mention customers, saving, and submitting, you are pointing directly at the limitations of the EULA that would limit this form to 500 customers. If you leave the saving out and submit as a data file (either XML or FDF), then you don't have to worry about the EULA.
You can submit the data to a web site that collects the XML or FDF data or runs the FDF toolkit and maniupulates the data accordingly. There is a reasonable amount of programming in the process. You may want to look at the FDF toolkit (available from Adobe) as to what it can do. There are others here that work these features a lot and should be able to add in if you wait a bit.
Be aware that FDF is only available with Acrobat forms (done directly in Acrobat under the TOOLS menu) and not in Designer (Acrobat FORM menu) - a separate package.
Thanks. That is a bit worrying about the 500 limit. What exactly does that mean ? If we produce a form - this means we cannot distribute it to more than 500 people for completion? What if we change the form slightly and send it to another 500?
I don't quite get this. And, can we pay to remove this restriction?
The person whom I'm going to be doing this for may not need more than a hundred but still I don't like restrictions
It is covered by section 15 of the EULA. If you collect the data from the form, then you are limited to 500 uses of the form (or variations as I read it) IF you enable Reader Rights. If you do not enable Reader Rights, there is no limit. Also, if the data is not submitted back to you, you are not limited to 500 uses. You should really read it yourself (it is in your Acrobat folder), so that you can properly interpret the agreement. If you were to exceed the limits of this section, then you would negotiate with Adobe in terms of the cost or purchase additional software for that ability. Depending on your use that could run into the thousands. There are also some differences between uses and users, so read carefully.
For small businesses that are using the form for employee evaluations and such, then it seems to be OK as long as no more than 500 users exist. For order forms and such, you should probably limit the form to a data submission and simply let the user print a copy for their use, not save it unless they have Acrobat. That is an opinion based on my reading of the EULA.
reading the EULA i can only see a limit of 500 regardless of how the data is collected:
15.12.3 talks about 500 unique instances of a deployed Extended Document.
unless the point is that Extended Document means allowing users to save locally and posting online does not count as saving?
If you do not apply Reader Rights (I think that is the extended items you mention and that is defined in 188.8.131.52), I am pretty sure there is no limit. The limit is related to allowing the user to save the file and also submit. If the file is not to be submitted, there is no limit as I read it. If it is to be submitted and you do not activate Reader Rights, then as I read it there is again no limit. If you activate Reader Rights, then the 500 use limit comes into play. That is my reading from the last time around, but I am not a lawyer and so it is simply an opinion. This read (the same as I still see in the version 9 EULA) is quite a bit different than what we used to talk about with the 500 use limit and I found a bit surprising when I read it. As long as you do not set the form for saving in Reader, I read the EULA as saying there is no limit.
Adobe used to sell a product called Acrobat Approval for about $40 that allowed the saving of forms by folks, but not the creation of PDFs. The Reader Rights has been added since Approval was dropped after about AA5 or so. Glad you looked at the EULA, it is a way to keep your self clean and out of trouble. For other alternatives, you might want to check some 3rd party products or look into negotiating with Adobe for exceeding the 500 limit. Good luck in whatever choice you make.