-
1. Re: The File could not be found or you don't have permission to access it.
mcacbat Jul 3, 2009 10:44 AM (in response to Sengstack)Thank you for your post. I'm sorry you're having trouble.
You'll want to verify that the sharer has used the correct email address to share the document with you. You must be certain to sign in using the same email address as the one used by the person sharing the file. Next, please ask the person sharing the document with you to double check that they haven't accidentally deleted the document or removed you from the sharing list for the document or changed the share status of the document.
Let us know if this helps!
Michelle
-
2. Re: The File could not be found or you don't have permission to access it.
Sengstack Jul 3, 2009 12:28 PM (in response to mcacbat)Michelle,
I don't sign in. The moment Acrobat.com opens, it displays the error
message, "The File could not be found or you don't have permission to
access it." So, I'm guessing that the automatic sign-in email address is
different than the one used when sending me a shared file notice.
People use Acrobat.com to share files with individuals, most of whom
don't have Acrobat.com IDs. Those non-members gain access smoothly.
There shouldn't be a bouncer at the door to refuse entry to those who
have Acrobat.com IDs but who happen to have multiple email addresses.
You need to simply allow entry to all persons receiving invitations to
download files whether or not they have an Acrobat.com ID.
Jeff
=========
-
3. Re: The File could not be found or you don't have permission to access it.
Sengstack Jul 3, 2009 12:55 PM (in response to mcacbat)The clumsy work-around to this, is to forward the invitation to the
email address that is used in the Acrobat.com id, and click that link.
Of course, unless you change the error message to let people responding
to invitations know what's going on, there's no way they'll figure that out.

