3 Replies Latest reply: Jul 3, 2009 12:55 PM by Sengstack RSS

    The File could not be found or you don't have permission to access it.

    Sengstack Community Member

      I teach Acrobat in a junior college. For an assignment students are to share an Acrobat portfolio file via Acrobat.com. So far two students have attempted to do that, I have clicked the link in the email message generated by Acrobat.com, and in each instance the error message in this discussion heading appeared.

        • 1. Re: The File could not be found or you don't have permission to access it.
          mcacbat Community Member

          Thank you for your post. I'm sorry you're having trouble.

           

          You'll want to verify that the sharer has used the correct email address to share the document with you. You must be certain to sign in using the same email address as the one used by the person sharing the file. Next, please ask the person sharing the document with you to double check that they haven't accidentally deleted the document or removed you from the sharing list for the document or changed the share status of the document.

           

          Let us know if this helps!

           

          Michelle

          • 2. Re: The File could not be found or you don't have permission to access it.
            Sengstack Community Member

            Michelle,

             

            I don't sign in. The moment Acrobat.com opens, it displays the error

            message, "The File could not be found or you don't have permission to

            access it." So, I'm guessing that the automatic sign-in email address is

            different than the one used when sending me a shared file notice.

             

            People use Acrobat.com to share files with individuals, most of whom

            don't have Acrobat.com IDs. Those non-members gain access smoothly.

            There shouldn't be a bouncer at the door to refuse entry to those who

            have Acrobat.com IDs but who happen to have multiple email addresses.

             

            You need to simply allow entry to all persons receiving invitations to

            download files whether or not they have an Acrobat.com ID.

             

            Jeff

             

            =========

            • 3. Re: The File could not be found or you don't have permission to access it.
              Sengstack Community Member

              The clumsy work-around to this, is to forward the invitation to the

              email address that is used in the Acrobat.com id, and click that link.

              Of course, unless you change the error message to let people responding

              to invitations know what's going on, there's no way they'll figure that out.