I am a new user of Adobe Premier CS4 and a user of Windows Vista 32.
Recently, I installed the program but it doesn't work ok. I cannot import some movie files, specially the MPG files that I downloaded from my cam, when I try to do it the following advertisment appears: "Unsupported format or damaged file". However, if try to import a WMV file or an AVI it do works...
Can anybody help me?
This is the Premiere Elements forum rather than the CS4 forum. However both programs can have issues with MPEG video files such as you describe. Usual recommendation is to convert them to DV-AVI. See this FAQ for techniques:
This is usually an issue with a missing CODEC. Once, MS OS's installed with many common CODEC's, but different flavors of Vista seem to have omitted these. There is a Vista CODEC pack on the MS site, should you not have the necessary ones. G-Spot will tell you the necessary CODEC.
There is also an issue with CS4.1 and Matrox capture cards. Matrox has just issued a beta driver for CS4.1.
Good luck on the CS4 forum,