1 Reply Latest reply: Jul 3, 2009 10:15 PM by John Joslin RSS

    could not complete your request because of missing or invalid user personalization information on Vista?

    JenTonelli

      I recently tried to install PhotoShop CS4 on a Vista machine.  I could not get it to activate, found out from Adobe that it was a bad serial number.  So, I uninstalled it, and tried to reinstall my good old standby - Creative Suite 1.0.  This has worked for YEARS!

       

      Now, I get the error "could not complete your request because of missing or invalid user personalization information" when I try to launch PhotoShop 8.0.  All other applications of the Creative Suite are working.  There is no serial number posting in the window of PhotoShop when I launch it.

       

      I am sure it is something in the registry.  I have uninstalled and reinstalled 3 times with no success.

       

      Can anyone help?

       

      Thank you,

      Jennifer