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You don't say what platform or anything about your OS or computer.
I recommend getting something a little more Illustrator friendly like Font Agent Pro, if you are on the Mac, for managing your fonts.
Then you fixed the problem with the font but not the font database (font cache) and not the preferences.
The preferences are like such on the Mac Trash the settings folder the Adobe Illustrator CS4 Settings folder in your User's Preferences
You can use a utility like Cocktail to remove the font cache
I have a MAC OS X version 10.5.7 (Leopard)
Processor: 2 GHz PowerPC G5
Memory: 2 GB DDR SDRAM
I've already ran Font Doctor and there was no conflict with any of the fonts, so I'm assuming the fonts are fine -- but it could be the Font cache you were saying.
How would I manually remove the font cache?
Will Cocktail solve the problem? Is it a freeware?
So I did a search in my HD for the font cache and all I found was AdobeFnt11.lst and I've trashed it -- then I tried to run Adobe Illustrator again and opened up a new document and it's still doing the same thing...
I really don't know what to do now...
Wade: Version and OS are in the subject.
This might be a Spaces issue. Adobe programs do not play well in Apple's Spaces feature, even two years into Leopard. Either disable Spaces or press the Spaces shortcut (usually F8). You may see the missing document windows there.
I explained it to you you have to trash the settings folder and you
have to trash the font cache files, you first have to quit Illustrator
before you do any of this and you will probably have t get rid of
But you can't do one thing then the other thing it is kind of like a
cascade effect one effects the other so you have to clean house but it
will still be dirty if you don't clean all the rooms.
Scott it says Mac it says nothing about what OS, the version I know it
is about what the OP has on her computer not just I have problem that
just is not enough.
We don't know about plug ins or haxies other software. It could be
I tried everything including getting rid of Suitcase or re-installing Suitcase, trashing font cache -- these don't work. Problem still occurs.
Where can I find the settings folder I should trash safely?
The Adobe Illustrator CS(#) Settings folder is at User>/Username/
Library/Preferences/Adobe Illustrator CS(#) Settings and you can also
trash the com.adobe.illustrator.plist in the same directory which will
be located further down the list in the preferences folder.
This is what you have to do. Quit Illustrator, in the Applications/
Utilities folder there is the Disk Utility run that and repair the
permissions then do a search for the font cache files but do it every
where on your computer, trash those files there should be more than
what you found, then trash the settings folder you find it as I
describe above, then the com.adobe.illustrator.plist . Restart your
computer and when is has restarted launch Illustrator.
Now it is important that you do everything I said above even if you
have already done some of this before you do it again but you do it in
the order I wrote it.
Let see if this fixes it.
I would still try to disable all plug ins and remove the activation
plug in from suitcase from Illustrator of course first quitting
Illustrator and before doing any of the above steps. I am sorry but
your version of Suitcase is not good for Illustrator. i removed it a
long time ago and changed to Font Agent Pro. Lynotype has a free font
manager some people like.
This is all I can help you with that I know.
I suspect Suitcase is the problem.
One more thing you can try. Create a New User Account, log into that user account do not launch Suitcase do not add any fonts, just launch Illustrator
and see if the problem goes away if so then I think it is either the fonts and Suit =case or something else in your preference folder is corrupt.
Could even be a color or monitor profile.
Thanks for the help!
I've fixed it! I realized it was just Suitcase that caused the problem. I think when I activated all the fonts there may be some corrupt fonts, so I reinstalled Suitcase and only activated the fonts I need -- then I restarted my computer. Illustrator works from then on!
That is what Myenium and I were trying to tell you. Well I mixed this up, Mylenium was not on this thread oops.
Glad you are up and running, I do recommend you switch to Font Agent
Pro as soon as possible.
I am having the exact same problem. I'm on Leopard 10.5.7 using Font Agent Pro. I have tried everything below and Illustrator will only run when I switch to the new user account I set up. This is a real pain in the a**, especially when I want to edit original art jumping right out of Quark Xpress. I have to manually switch accounts, open the art in Illus., save it, go back to my other account, then back into Quark.
I am starting to think it is a permissions problem, but Disk Utility says everything is OK (after fixing a couple of iTunes files). If this is the case, is there any way to replicate the permissions file that Illustrator uses from my new account to my old account? Just a thought.
As you might have noticed the user belived he found the problem which was related to a font.
That could be your problem.
Do an experiment with FAP deactivate all fonts trash the settings folder restart the computer and launch Illustrator in your current account.
I know you need the fonts but just to pin it down see if you can create a new document now.
Thanks Wade! I'll give it a shot.