0 Replies Latest reply on Jul 7, 2009 5:54 AM by Jesper53

    Authorization failure


      One of my users has succesfully installed Adobe Digital Editions. He is running Microsoft XP and Microsoft IE browser on a pc.

      He has now bought a SONY PRS 505 and wants to authorize it.

      When he tries to authorize the pc through the menu in ADE Library view he gets the following message:


      I have been following the instructions given inTechNote
      regarding User Credentials Not Found Error. After deleting the ADEPT key, un-installing and re-installing Adobe Digital Editons, I still get the same message.

      What should I do?