2 Replies Latest reply on Dec 13, 2009 3:07 PM by Greig at Lands

    WebHelp Searches from Tool Bar Fail

    shaneataylor Level 1

      We're generating two WebHelp help systems using FM9 (unstructured) and RH8. We use a barely-tweaked version of the Chrisi skin (we've changed the background color of the toolbar).

       

      In our latest build, we discovered the following problem (it might have been around before):

       

      When you search using a single term in the toolbar search box, no results are returned. If you search using the search pane, or if you use more than one term in the toolbar search box, it seems to work fine.

       

      What appears to happen is that an   is appended to the search term when using a single term in the toolbar search box.

       

      Does anyone know how to fix this?

       

      TIA,

       

      Shane

        • 1. Re: WebHelp Searches from Tool Bar Fail
          shaneataylor Level 1

          In my previous post, the character entity name was inconveniently converted to the non-breaking space character itself. The sentence should read (with underscores to prevent the elision):

           

          What appears to happen is that an &_n_b_s_p_; is appended to the search term when using a single term in the toolbar search box.

          • 2. Re: WebHelp Searches from Tool Bar Fail
            Greig at Lands Level 1

            Hi Shane,

             

            Sorry to report that I do not have a solution but I do have the same problem. If I do a search in the toolbar when I first open my published RoboHTML WebHelp help project it doesn't matter whether or not I put in a single term or a couple of words in the the search box on the toolbar a space is added to the end and no results appear. Once I get rid of the space in the sidebar and perform the search the search box on the toolbar subsequently works with any number of terms I put in.  It seems like once the search is "switched on" it is happy and does not subsequently add the space after the search term in the toolbar search box.

             

            I am using RoboHelp 8.0.2.208 and publishing to WebHelp. No additional options have been chosen under WebHelp General (such as MOW, 508, etc) and the options chosen under WebHelp Options are DHTML > Pure HTML and Web Site (Internet).

             

            Anyone able to help me or Shane out?

             

            Thanks,

            Greig