6 Replies Latest reply: Apr 8, 2010 7:49 AM by pathblaster RSS

    Shared Review does not email invitations to reviewers

    Sengstack Community Member

      I teach Acrobat in a junior college. I have used the Shared Review feature in Acrobat Pro 9 many times including sending a shared review to the entire class. I just tried doing that again and no one received an email invitation. I tried it again and had the same results.

       

      When I open the Shared Review file on my PC, I get the "Welcome Back" dialog box with all the student emails listed (see SharedReview-1.jpg). I click OK.

       

      Then I choose Track Reviews and that screen opens (see SharedReview-2.jpg).

       

      If I click Email All Reviewers, I get an error message: "An Error Occured While Sending Email."

       

      I sent a shared review to myself and that invitation came through properly. I sent the link in that email to students asking them to access the review that way. They were able to download the file and add a comment but the Publish Comments option did not work.

       

      Your thoughts.

       

      As an aside: Is there an upper limit to the number of persons who can participate in a shared review? I'm wondering if that is what is causing the initial Shared Review to fail. I listed 27 email addresses in the To: field.

       

      Jeff Sengstack