3 Replies Latest reply on Jul 16, 2009 5:23 PM by Neale Jackson

    Printing Problem

    Neale Jackson

      I am operating iMac OS X Version 10.5.7, printing on HP Photosmart 2610.

      I am using Adobe Reader 9 Version 9.1.0

      The form I am attempting to print is from a downloaded source and is an interactive form. That is I am filling the fields in the form.

      When I attempt to print I get a dialog Box

           "The document could not be printed"

      followed by second dialog box

           "There were no pages selected to be printed"

      I have checked the Security Tabs and have the set the "Document And Markups" tab

      What am I doing wrong??

      Regards

      Neale Jackson

        • 1. Re: Printing Problem
          michael.varnell Level 2

          Hello, Neale:

           

          My only thought was to update the printer drivers:

           

          HP Photosmart Full Feature Software and Drivers - Mac OS X v10.3.9, v10.4 and v10.5
          01-20089.7-189.53M

           

          If you have the current version, try uninstalling/reinstalling them to see if it helps this issue.

           

          I hope this helps!

               Michael

          • 2. Re: Printing Problem
            MichaelKazlow MVP & Adobe Community Professional

            Can you post the form somewhere for us to look at. It could be a pdf file problem, it could be a driver issue. Hard to tell without looking at the file.

            • 3. Re: Printing Problem
              Neale Jackson Level 1

              Hi Michael

               

              Following on from my earlier problem I have tried the following 

              solutions with varying levels of success.

               

              1. I loaded both Adobe Reader 9 and the document in question into 

              another computer, a PC running Windows 2000. It all worked perfectly  

              and printed as rquired.

               

              2. I then went back to the Mac and reinstalled both Adobe Reader 9 and 

              the printer drivers and got the same result as before, i.e. no printing

               

                   I then loaded the attached document using Adobe Reader 9 and 

              attempted to print it again with the same result, that is

               

                        When I attempt to print I get a dialog Box

                                   "The document could not be printed"

                        followed by second dialog box

                                   "There were no pages selected to be printed"

                   For some reason the Mac does not want to print any Adobe document

               

              I hope you can help me

               

              Regards

               

              Neale Jackson