I am trying to upgrade our Citrix Server Farm, from Reader 8.0 to 9.1, and am running into some issues. First I uninstalled Adobe Reader 8.0 and then installed 9.1 from Adobe's site. Aftter the install completed I was able to run 9.1 without any problems. However today, when some limited users started working, they started getting runtime errors. This only happens with non-administrator user accounts.
the error messages are attached.
After clicking OK, Adobe Reader terminates.
Any insight would be greatly appreciated.
I do believe that I solved my own problem... almost.
"The affected user has a redirected Application Data folder and as a result the network path containing the Application Data uses a UNC path that begins with \\. This UNC path causes Acrobat 9.0 or Adobe Reader 9.0 to incorrectly parse the Application Data path and give the error message."
The article tells me to upgrade to Adobe Reader 9.1... WTF!!! 9.1 is when this problem started, 8.0 worked great! I would stay with 8.0 if I could, but some of our programs require 9.1.