You've made three posts regarding the same topic in three different forums that have nothing to do with your issue. It is very unlikely that you will get an answer to your vague question. If you want assistance from fellow users, you need to post in the correct forum and ask a complete question with full details about the situation.
Contact Adobe directly by clicking on the 'Contact Us' link at the bottom of this page. This forum is not a direct line to Adobe.
If you have a Student Edition of a Creative Suite, you may want to visit the Creative Suite forums: