10 Replies Latest reply on Sep 23, 2009 6:54 AM by Tommy Powell

    Unable to authorize new ebook reader




      I just bought an ebook reader called cool-er.


      When I launch ADE, it asks me to authorize the reader, but I always get the following error:


      E_ADEPT_DATABASE http://adeactivate.adobe.com/adept/Activate
      > Data%20truncation:%20Data%20too%20long%20for%20column%20'fingerprint'%20at%20row%201


      Is there something I can do to be able to get rid of this error and authorize the reader? I asked other owners of the same reader, and all of them could authorize the device without problems.


      I tried on Vista Ultimate and Win7 RC, authorizing ADE first on my two PCs.