2 Replies Latest reply on Jul 16, 2009 7:23 PM by Steve Grisetti

    Generic Failure

    Robertcid

      Anytime I try to place any media into the time line/ scene line I get an error. I am able to move the file into the work area but when I move it down I get "Generic Failure" This type of file is not supported ,or the required codec is not installed.

       

      Im using Premiere Elements 7, OS Vista SP 2. Any Ideas on how to fix this?

       

      I am able to view the selected media in other programs.

        • 1. Re: Generic Failure
          Steve Grisetti Adobe Community Professional

          This most likely related to either your source video or to limitations on your computer (especially if it is a laptop).

           

          What type of camcorder did this video come from?

           

          It is also important to keep your Quicktime up to date. It plays an important role in all video editing.

          1 person found this helpful
          • 2. Re: Generic Failure
            Robertcid Level 1

            I'm not sure on the type of camera used, but it yielded quick time files.

             

            I just found instead of adding media from the organize tab,the edit tab allows me to use the selected media.

             

            I'm new to this software, I've been using Power Director 7 and haven't gotten used to this yet.

             

            Thanks for the fast response