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1. Re: BluRay burn... HELP!!! C++ runtime error
@mikehedge Jul 17, 2009 8:01 PM (in response to @mikehedge)anyone?
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2. Re: BluRay burn... HELP!!! C++ runtime error
Editwiz Aug 25, 2009 2:56 PM (in response to @mikehedge)I having same issue. Here is some additional Windows log files. It was mentioned that this may be a Vista 64 bit issue and someone has a work around. Can someone provide a path to this individual please!
Thanks So Much!
System Specs
Case: Coolmaster-830
Op System: Vista Ultima 64 Bit updates done on 08/18/2009
Edit Suite: Adobe Creative Suite 4 Production Premium Line Upgrade
Adobe Premiere Pro CS 4.1 update before installing RT.X2 Card and 4.1 tools
Performed updates on all Adobe Production Premium Products as of 08/18/2009
Matrox RTX2 4.1 Tools
Main Display: Dell 3007 30"
DVI Monitor: Dell 2408WFP 24"
MB: ASUS P5E3 Deluxe/WiFi-AP LGA 775 Intel X38
Display Card: SAPPHIRE Radeon HD 4870 512MB GDDR5 Toxic ver.
PS: Corsair|CMPSU-1000HX 1000W
CPU: INTEL Quad Core Q9650 3G
MEM: 2Gx4|Corsair TW3X4G1333C9DHXR DDR3 (8 Gigs Total)
1 Sys Drive: Seagate Barracuda 7200.11 500GB 7200 RPM 32MB
Cache SATA 3.0Gb/s
2 Raid 0: Seagate Barracuda 7200.11 500GB 7200 RPM 32MB Cache SATA 3.0Gb/s Using Intel's integrared Raid Controller on MBError Information
8/19/2009 3:30 PM Application Error Faulting application Adobe Encore.exe, version 4.0.1.48, time stamp 0x491b1fb3, faulting module MSVCR80.dll, version 8.0.50727.3053, time stamp 0x4889d619, exception code 0x40000015, fault offset 0x000046b4, process id 0x176c, application start time 0x01ca20ddd26a0ca2.
8/19/2009 3:45 PM Windows Error Reporting Fault bucket 274538919, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: None
Cab Id: 0

Problem signature:
P1: PProHeadless.exe
P2: 0.0.0.0
P3: 6.0.6001.2.1.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Users\Jeff\AppData\Local\Temp\RDRBB15.tmp\empty.txt
� 0a;
These files may be available here:
Encore Information
System: Professional, Service Pack 1 (Build 6001)System Architecture:
Cpu 0: Intel(R) Core(TM)2 Quad CPU Q9650 @ 3.00GHz
Cpu 1: Intel(R) Core(TM)2 Quad CPU Q9650 @ 3.00GHz
Cpu 2: Intel(R) Core(TM)2 Quad CPU Q9650 @ 3.00GHz
Cpu 3: Intel(R) Core(TM)2 Quad CPU Q9650 @ 3.00GHz
Total Physical Memory: 4095 MBAdobe Encore Serial Number: [deleted by moderator]
Product Version: 4.0.1.048
Premiere Media Layer Version: --Blu-ray Devices Installed:
HL-DT-ST BD-RE GGW-H20L (Firmware YL04)
DVD Devices Installed:
HL-DT-ST BD-RE GGW-H20L (Firmware YL04)
DLT Devices Installed:
None -
3. Re: BluRay burn... HELP!!! C++ runtime error
Editwiz Aug 25, 2009 2:57 PM (in response to Editwiz)BluRay burn... HELP!!! C++ runtime error
This happens during the Building Streams process and when the Stream gets to 1.3 gig or larger. If it is smaller then this, it completes the Blu-ray burn. Intermitantly it will complete with larger files. This is rare?? I have completely updated all drivers to both Adobe CS4 and Matrox RTX2 and Vista 64 bit. I've updated drivers for the Display and Soundcard. I've even update firmware on drives. I updated the firmware and drivers to the LG Blu-ray writter. I have completely built a system drive without the RTX2 and removed RTX2 card and still have this issue. I have removed any outside application that uses the Blu-ray player/burner over conflict concerns.Steps
Edited two sequences captured by the RT2 Matrox as Matrox avi format.
All sequences play normal in time line before exporting.
Exported two edited sequences from premier pro CS4 as H.264 1440 x 1080. Audio export as Dolby Digital Audio.
Created an Encore project with H.264 as compression setup.
I have always stayed with 1440 x 1080 HDV formatI OPENED A CASE 0181126363 ON YOUR WEB SITE AS WELL AS THE ENCORE FORUM UNDER BLU-RAY EXPORT. I HAVE RUN OUT OF OPTIONS AND COULD USE SOME HELP.
THANKS
Windows Error Reporting Fault bucket 274538919, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: None
Cab Id: 0

Problem signature:
P1: PProHeadless.exe
P2: 0.0.0.0
P3: 6.0.6001.2.1.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Users\Jeff\AppData\Local\Temp\RDRBB15.tmp\empty.txt&#x 000d;

These files may be available here:

Encore InformationSystem: Professional, Service Pack 1 (Build 6001)
System Architecture:
Cpu 0: Intel(R) Core(TM)2 Quad CPU Q9650 @ 3.00GHz
Cpu 1: Intel(R) Core(TM)2 Quad CPU Q9650 @ 3.00GHz
Cpu 2: Intel(R) Core(TM)2 Quad CPU Q9650 @ 3.00GHz
Cpu 3: Intel(R) Core(TM)2 Quad CPU Q9650 @ 3.00GHz
Total Physical Memory: 4095 MBAdobe Encore Serial Number: [deleted by moderator]
Product Version: 4.0.1.048
Premiere Media Layer Version: --Blu-ray Devices Installed:
HL-DT-ST BD-RE GGW-H20L (Firmware YL04)
DVD Devices Installed:
HL-DT-ST BD-RE GGW-H20L (Firmware YL04)
DLT Devices Installed:
None
Product
Adobe EncoreProblem
Stopped workingDate
8/20/2009 4:10 PMStatus
Not ReportedProblem signature
Problem Event Name: APPCRASH
Application Name: Adobe Encore.exe
Application Version: 4.0.1.48
Application Timestamp: 491b1fb3
Fault Module Name: AdobeSWFL.dll
Fault Module Version: 1.0.7.1676
Fault Module Timestamp: 48895cc3
Exception Code: c0000005
Exception Offset: 002d2af7
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160-
Runtime Error.jpg 380.1 K
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Runtime error log.txt 2.4 K
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4. Re: BluRay burn... HELP!!! C++ runtime error
@mikehedge Aug 23, 2009 3:59 PM (in response to Editwiz)wow super sucky...
I basically didn't have time to deal with it... instead of burning a DIsc from Encore. I did the drop down menu and made a bluray ISO (basically a disc image...) I then used IMGBurn to take that ISO file and burn it to a blank BluRay.
Mike
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5. Re: BluRay burn... HELP!!! C++ runtime error
Editwiz Aug 25, 2009 3:17 PM (in response to @mikehedge)An update.
I have been able to create an iso image of my project using Encore CS4. I was also able to burn the iso image to a Blu-ray
using a third party burning utility?? This in my mind validates my hardware is working fine. I want to thank Mike Hedge for his support. How many others are having this specific issues and are not bring it to the attention of Adobe? It appears that folks are developing there own work arounds and are not posting out of frustration.
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6. Re: BluRay burn... HELP!!! C++ runtime error
Editwiz Sep 1, 2009 4:01 PM (in response to Editwiz)Adobe,
This is the help I got from Matrox Forum. Please see my question below.
http://forum.matrox.com/rtx2/viewtopic.php?p=32128#32128
"Hi editwiz,
You said you have version 4.1 of the Matrox drivers, but which one exactly? The version number should be listed under Start>Program>Matrox Mx.Tools (ex: 4.1.0.xxx).
Have you updated the firmware of your LG burner? Have you tried using another burner? Have you tried using this burner on another computer?
Close any open programs and delete the contents of the following folders;
Windows Vista:
C:\Users\%USERNAME%\Documents\Adobe\Premiere Pro\3.0 (this is the default save location for Premiere so make sure you don't have any projects here before deleting everything)C:\Windows\Temp
C:\Users\%USERNAME%\AppData\Local\TempTry exporting from Premiere as MPEG2 Blu-Ray instead of H.264. Are you always burning using Encore? Have you tried any other software?
Try exporting a sequence of the same length as what gives you problems, but this time don't add any effects or transitions.
Let me know if any of this helps or if the program suggested by Rudy helps. "
Regards,
MatthewEditwiz Response To Matrox
Matthew,
C:\Users\%USERNAME%\Documents\Adobe\Premiere Pro\3.0
My folder is 4.0 and I Deleted the contents from each folder that was located in the 4.0 root
C:\Windows\Temp
Deleted Contents
C:\Users\%USERNAME%\AppData\Local\Temp
Deleted Contents
I was able to burn the Blu-Ray with-in Encore after deleting the contents you suggested!!
Is this a work around and should Adobe be aware of this issue and try to better manage the temp directories?
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7. Re: BluRay burn... HELP!!! C++ runtime error
Bill Hunt Sep 3, 2009 11:39 AM (in response to Editwiz)Here is an Adobe KB Article on C++ Runtime Errors. Might be of use.
Good luck,
Hunt
PS sorry that I missed this post, but I've been out of town a bit lately. Hope there is something useful in the article.
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8. Re: BluRay burn... HELP!!! C++ runtime error
ECS_1 Sep 21, 2009 1:56 AM (in response to @mikehedge)I have the same problem burning a 12GB file to Blu-Ray when using a rewritable BD-RE disc. When I used a once-only BD-R disc it worked ok.



