Premiere Elements 7 (Trial Version) is not recognising my Canon HF S10 as an attached device. I know I am setting my camera to the right settings for it to be recognised so that I can "Get Media" from it however it just isn't recognising the camera. Windows Vista is seeing the camera as an attached USB Mass Storage Device so I am able to transfer the files by drag and drop from the camera to the desktop and then "Get Media" from files on the PC but does anyone know why I can't import directly from the camera? Many thanks.
Yes, this has been reported for the HF10 and HF100 also. See the thread below. No solution really other than using the software that came with the camcorder to download the files to your hard drive and then using Get Media to import them.