14 Replies Latest reply on Oct 1, 2008 8:53 AM by ascentiswm

    Unable to Generate Printed Documentation in Word

      I'm upgrading from RoboHelp 5 to RoboHelp 7 because the old version is incompatible with MS-Word 2007. However, I'm unable to generate the printed documentation with RoboHelp 7. It keeps giving an unclear error message:

      "Microsoft® Word has not been started on this computer.
      Launch Word and click the 'Start using Microsoft® Word' option before generating Printed Documentation again"

      I launch Word, but there is no "Start using Microsoft® Word " option on Microsoft Word or RoboHelp 7. I thought that it might have something to do with my regular users account. Yet, I still have the same error message after upgrading my account to an administrator.

      I found articles with a similar problem, but I do not have open office installed.

      Can someone help?