8 Replies Latest reply on Sep 15, 2009 8:06 AM by RoboColum(n)

    1-step RoboPDF

    rsvpoc1

      I sure could use some help activating my old copy of 1-step RoboPDF. When trying to reinstall it I am unable to activate. I have spent probably a dozen hours or more speaking to customer service people in India and e-mailing them via the online support until finally today I received my final answer and notification that my file had been closed.  They told me that since RoboPDF has reached end-of-life (EOL )they are unable to activate it and I should upgrade my $50 product by purchasing an upgrade version of Adobe 9 which costs several times more. Quoting from their e-mail, "I do apologize for the inconvenience this has caused you. With regard to your concern, the reason why you cannot activate/deactivate your product at this time is because the eHelp Activation Server for RoboPDF products is down. Since the RoboPDF product is in EOL (end of life) stage, there is no workaround for this product. However, we may provide you with an upgrade to Acrobat Pro 9.0 at the upgrade price."

       

      Their website openly claims that these activation codes are only used for security purposes to keep people from stealing their software and would never be used to get people to buy upgrades which obviously is an outright lie. What they're doing is probably illegal but I don't think I'm going to take them to court for $50, unless of course there are thousands of others like me and a hungry attorney who would like to file a class-action lawsuit for several million.

       

      Enough rambling, I didn't really write to complain.  I just like software, paid for it, and would like to get it working and thought maybe someone could help me to hack the activation code so I can actually use the darn software. I've attached their 'go pound sand" letter to my post.