I'm still experiencing this problem. Anyone new have any ideas?
In Contribute the users connected to the website are identified by the Email id used to connect. Once connected then they are getting listed under the role, they had connected. For example, if the user (Username: webdev , Email id: firstname.lastname@example.org) had connected using the Publisher role, the Webdev will be listed under Publisher role, not under anyother role. Even after getting disconnected also, they will be listed under the role they had connected.
I understand how they get listed when they connect because some of my users do get listed correctly. However, some do not show up when they should. For example I have a role for "Personnel" and have granted "Sally" the "Personnel role." I also have a role for "Auditor" and have granted "Joe" the "auditor role." Both have connected into the site because I receive pages to publish from both Sally and Joe. However, when I administer the site and review user roles I see:
Sally's username does not show up under personnel even though she and Joe are practically the same - just different roles because they have access into different folders - other editing rights are the same.
Please FTP to your server and navigate to your site to the following folder, \\<YOUR SITE>\_mm\ct3beta\messaging\users\
There all the users connected will be listed. Please check whether "Sally_at_abc_com" is created.
Yes all the users are listed at \\mysite\_mm\ct3beta\messaging\users as username_at_abc.com. They each have a folder with an index page and then a bunch of notifypublish...csi files.
It would be so much more convenient if they would show up under Administer Website > Users and Roles > Users who have connected list.