4 Replies Latest reply on Jul 28, 2009 6:31 AM by Thilo Nesnidal

    Illustrator cs3 doesn't work on ldap accounts

    Thilo Nesnidal

      hi folks,

       

      something's bothering me for quiet some time now:

      mac osx 10.5 ldap user can not start illustrator.

      on the same 10.5.7 intel machine local or administrative user

      are able to run illustrator.

      when starting illustrator in a ldap user account the AI icon jumps in

      the dock but nothing else happens. There is no start screen and

      Finder is not able to switch to illustrator although it appears in

      the process list .

      I removed Preferences, Caches, Application Support Files, Fonts, User,

      added new user, reinstalled CS3 illustrator.

      None of it helped so far. 

       

      I hope this sounds familiar to somebody and there is a thread or explanation/solution

      I accidentally overlooked.

        • 1. Re: Illustrator cs3 doesn't work on ldap accounts
          Mylenium Most Valuable Participant

          Is your LDAP actually handling all the required directories, which includes Library:Application Support:Adobe as well as your user-specific Library? Very much sounds like only half of it is actually mapped to the service...

           

          Mylenium

          1 person found this helpful
          • 2. Re: Illustrator cs3 doesn't work on ldap accounts
            Thilo Nesnidal Level 1

            hi,

             

            since illustrator is the only application of our design premium cs3 

            bundle that doesn't start as ldap user

            (photoshop cs3, indesign cs3 runs perfectly, by the way: illustrator 

            cs2 runs perfectly, too), is there a special mapping necessary ?

            • 3. Re: Illustrator cs3 doesn't work on ldap accounts
              Mylenium Most Valuable Participant

              Well, if the other apps do work, it should not be necessary, as that would mean it is able to access the required directories. The only thing I could think of then is that AI is trying to access some global resource that is outside of the user directory. Just not sure. If it were Windows, I'd simply use ProcessExplorer to monitor file access, but of the top of my head I'm not aware of a similar life monitoring tool for Mac, but something like that certainly exists. Or simply monitor your LDAP sessions via the server's console and session manager...

               

              Mylenium

              1 person found this helpful
              • 4. Re: Illustrator cs3 doesn't work on ldap accounts
                Thilo Nesnidal Level 1

                We found out that if we copy all ~/Library/Preferences/Adobe 

                Illustrator CS3 Settings and ~/Library/Application Support/Adobe/Adobe 

                Illustrator CS3 files to a local directory , eg. /Users/Shared/Adobe/

                with full access to everyone,  and set symbolik links to this local 

                directory accordingly Adobe Illustrator starts in a LDAP user account. 

                We figured out it's analogous to the same error with Acrobat Reader 9.

                Strange how Adobe behaves when it comes to network connections...