First, what is your operating system?
How have you "lost" the download manager?
What happens if you try to download "anything" to your computer?
My operating system is Windows XP Professional.
When I removed the older applications for Adobe Reader (using the tool "Add/Remove program), it didnt' fix the issue.
Foolishly I removed other Adobe files -- which resulted in interfering with the download manager instead of fixing it.
I know just enough about computer to get me in deep trouble, which I just did obviously.
Can you download, install, then run the Windows Installer CleanUp Utility? In there, remove anything that says Adobe Reader and Adobe Download Manager.
Next, download and install Adobe Reader 9.1 from here http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.1/enu/AdbeRdr910_en_US.exe (this is without Download Manager, Acrobat.com, Adobe AIR).
Finally, download and install the Adobe Reader 9.1.2 update patch http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.1.2/misc/AdbeRdrUpd912_all_incr.msp
Thank you Pat,
The Windows Installer downloaded and installed without problem.
In it, I have nothing about Adobe Reader or Adobe Download manager.
I do , however, have:
When I tried to launch
I got the following error message (without the quotation marks):
"C:\DOCUME1\owner\LOCALS1\Temp\DMkBq8sP.exe.part could not be saved,
because the source file could not be read.
Try again later, or contact the server administrator."
I did not, of course attempt Step 3.
Any more suggestions? Should I remove the three I mentioned above?
If you don't use these three components (Acrobat.com, Adobe AIR, Adobe Media Player), go ahead and remove them.
When you try to download the Adobe Reader installer from my link, do you try to run it immediately, or save it to disk first?
I recommend to save it to disk first, then close all browser windows and other applications, and run the installer from the saved location.
I removed the three, and tried again.
As soon as I click on the link, however, the download box appear for a
fraction of a second and then another box immediately pops on top of it with
the message I already told you about.
That is strange - what browser are you using?
Can you try a different download - this time not a self-extracing EXE file, but the full MS installer file: http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.1/enu/AdbeRdr910_en_US.msi
I just changed to Winddows Explorer from Firefox.
I saved the file as a target, went to my download file (that I had emptied
yesterday in case it was causing interference), but while I can see the file
downloading the background, this message appears:
Internet Explorer cannot downloaded the AdbeRdr910_en_US.msi from
The Connection with the server was reset."
It doesn't matter which browser I am using; it is not getting through. The
most it ever download has been 5%. I tried both save and run.
It appears as if the problems are occurring on the download server, not on your side.
Try downloading directly from the FTP server ftp://ftp.adobe.com/pub/adobe/reader/win/9.x/9.1/enu/AdbeRdr910_en_US.msi
Coul this have messed up my operating system?
Everything works except downloading any programs.
That is possible, although I don't know how.
Apart from the usual steps, I don't know what to advise you
- clear your browser cache
- run CHKDSK
- run the System File Checker: sfc /scannow
- do a System Restore to a date before the problem started
That's another thing -- my System Restore insists that there has been no
change to my computer. I get the same result going back as many as three
I will try to run sfc /scannow . Let you know in a few.
Thank you for all yoru input; it is greatly appreciated even if in the end
you cannot get me going again.
Yes it does. Your post on it came too late, however, because I had already
tried to run it. Once I started the scan, the system didn't want to let me
out of it, with or without the disk. I had to shut down to get out of it.
I didn't have the disk because, like I said before, IBM never gave me my
operation system disk when I bought the machine. They even tried to sell me
one over the phone when I called about it.
Now my computer is even worse; it is running at snail pace. (2 minutes to
I now have no choice but to take my computer to a repair shop and pay the
big price for a repair that should have never had to happen in the first
I am not happy this morning.
Thanksfully, I was advised to retry the Restore in SAFE MODE.
I did, and it worked this time.
My system is back to his ole self.
But now I am afraid to upgrade to Reader 9.0.
What if the same thing happens again? This was quite an ordeal I do not care
Glad you were able to fix it!
Regarding Reader 9: I have several systems where I still and happily use Reader 8.1.6; there are currently not many reasons to upgrade to 9.x