0 Replies Latest reply on Jul 27, 2009 11:10 AM by Middaugh

    Adobe reader 9.1 has encountered a problem and needs to close

    Middaugh

      How many other ADOBE subscribers have suffered the same frustrations as we have?

       

      Over the last 4 days and numerous hours of frustration installing and uninstalling ADOBE 9.1 [and 7.1 and 8.1.3] to resolve the unknown cause of the current Adobe message - ."Adobe reader 9.1 has encountered a problem and needs to close" ..... without identifying the problem..... or its' cause.

       

      Numerous error reports were forwarded to Adobe, but without response!

       

      Unable to converse/communicate with anyone at Adobe Technical Support, it was suggested that we review Adobe Forums to see if anyone else was having similar UNKNOWN problems.  Sure enough we found many subscribers [probably hundreds] suffering the same frustrations during the downloading of 9.1 upgrade AND former upgrades. We also found a band-aid solution to the UNLNOWN Adobe problem - at the suggestion of others we created and logged into a new account - a nuisance, but it works..... so far!

       

      It makes you wonder if ADOBE ever reads what's going on.  If they did, perhaps they good avert the problem/s and prevent service/subscriber discontent.

       

      We certainly don't intend to ever download another Adobe upgrade!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!