0 Replies Latest reply on Apr 28, 2013 3:56 AM by Peter Grainge

    Troubleshooting HTML Help (CHMs)

    Peter Grainge Adobe Community Professional (Moderator)
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      Bear with us while we add to this starter list. Items will be added as we think of them and not necessarily in order of importance.

       

      Please feel free to email RoboWizard or Peter Grainge via their web sites with suggestions.

      I see the Browse Sequence Bar but my users don't!

      Likely HHActiveX.DLL needs to be registered. Click here

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      I see the Glossary Tab with data but my users don't!

      Likely HHActiveX.DLL needs to be registered. Click here

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      Table of Contents is not Synchronizing or Highlighting.

      There are essentially two changes that should be made. Click here

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      I see the Navigation Panel, but no information appears on the right when I click pages.

      The following links describe what to check.

      • If the .CHM file is stored on a network drive: Click here
      • If the .CHM was sent via E-Mail or downloaded from a web site: Click here

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      Searching seems to be broken. It fails in my .CHM but works wonderfully in others!

      The following link describes what to check. Click here

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      I selected a skin to use but it doesn't appear in my .CHM.

      Skins are a feature that applies only to WebHelp, FlashHelp and AIRHelp outputs. .CHM files cannot be skinned.

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      Can't see the answer here?

      As well as RoboWizard and Peter Grainge's sites, try these -

      • Rob Chandler's Helpware site. As well as selling his oh so useful FAR program, Rob hosts a whole lot of pages and links.
        Click here
      • Shadow Mountain Tech (information for programmers on how to link to HTML Help files).
        Click here
      • Ulrich Kulle's site (more tutorials, programming guidelines, code samples).
        Click here
      • Dave Liske's Help Technology Centre (tutorials, code samples, FAQs, tips and tricks).
        Click here

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      The Troubleshooting Guide has links to the troubleshooting tips for all the other categories.