The error message that you are receiving goes along with a couple of issues that can occur - We've seen this one and were able to recreate it on a compuiter - troubleshoot it and repair the issue
1) Usually when you receive this error message you can check the following items:
Open the My Documents / My Digital Editions directory - click on the "Restore" folder - open the TASK folder and remove any "outstanding' tasks
Open the My Documents / My Digital Editions directory - click on the "Restore" folder - open the FAIL folder and remove any "outstanding' tasks
2) Make sure that you don't have a Proxy Server / Firewall or Anti-virus application halting your machine from communicating to the Internet - This is one of the big issues - when you try to download - if the machine is not getting the full "URLLINK" file which is the core component loaded down to your machine - then the book cannot open - Thus resulting in your IOAdept Error message - 2038.
3) If you are clicking "Open" on the document for download and Adobe Digital Editions is not opening the file - try to complete a "SAVE" instead to the My Digital Editions directory - this will place the "URLLINK" in the folder - Once the item is downloaded - open the My Digital Editions directory and right click on the URLLINK - choose "OPEN WITH" - Adobe Digital Editions - You will need to give it a minute or two - in most cases the document opens up immediately and can be utilized from there on out without any issues.
Hope some of this helps, if not I will keep my eyes out and see if we run across any other issues with this same error message.
Thanks for your help!
Point number 1 solved the problem.
Excellent! I am glad to hear that it resolved the issue. I have had a chance to really mess with the installation and try to identify what problems can occur.
Glad that it resolved it.