We have recently discovered that if we are creating a hyperlink to a file on our network, the link does not work if the file path includes an "&" sign. For Example: N:\A&D\Sample.doc. If we remove the "&" symbol from the file path, the links seem to work just fine. Is this a known issue? If so, is there anything we can do to get around this? It would be easy for us to change folder names on the network, but we are not the only ones using them so it's not quite that simple. Any guidance/background/input is much appreciated.
You probably enter the hyperlink from the design-mode. RoboHelp translates href="N:\A&D\Sample.doc" to href="A%26D\Sample.doc", which is the html-encoding for the hyperlink. Changing the hyperlink back, in HTML view, to href=" N:\A&D\Sample.doc" should solve your problem.
That did the trick. I just used this solution and it worked perfectly. Thank you!