Thanks for the suggestions but they didn't work. I reinstalled the drivers for the HP Photosmart D5360 plus all the upgrades and didn't change the results.....tried to uninstall using Windows Cleanup tool but got the same message about the packet....tried downloading Reader 9 directly for Adobe and reinstalling but it won't install and I get the packet message again. So I still can't print.
I've ran into many, many, many circumstances like these and if the uninstall from add/remove does not work, what I would recommend is for you to delete the directory c:\program files\adobe and c:\program files\common files\adobe
Then try the installation of what ever version you want. The install should proceed.
If not (which had always been rare for me) then the next step I would advise (since windows installer clean utility didn't work)... is to go into the registry
(regedit) and click on Edit, find
type in: adobe reader
and search the entire registry and delete each entry that it finds associated with Adobe Reader only
Of course, you need to know how to differentiate between what's for Adobe Reader and what's for Adobe Acrobat (granted that you do have Acrobat installed)
Is there risk involved with this method? Yes... but if you know your computer and know your way around the registry, you should be fine.
Also, make a backup of your registry as well as create a Restore Point before doing all this. Just to be on the safe side.
Then proceed with re-installing Adobe Reader and you should be ok.
Thanks for the helpful infomation. I deleted c:\program files\adobe as you suggested. There was no c:\program files\common files\adobe file to delete. I then tried to install Adobe 8 without success. I prefer not to go into the registry. I've downloaded and installed Foxit Reader. It takes up less room and works fast and with no problems. I've abandoned any further attempts to solve the Adobe problem. Thanks to those who tried to help.
Try clicking on start button then on computer. At the top you should see uninstall programs. Click on your adobe reader 9 program then click on unstall. That should do it for you. I must say though I`m trying to find a way to download adobe reader 9 and I`m not having any luck. Since they upgraded me to acrobat dc I cant print anything.