Server URL when using RH Server 8 Areas

Thanks for this helpful response Tulika but we are not quite there yet. We are protecting our server address with an external IP address that when it is used redirects the user to the server. So if we use:

http://<ipaddress>:8080/robohelp/server?area=<areaname>&prj=<projectname>

we are being redirected to

http://<server>:8080/robohelp/server?area%3D<areaname>%26mgr%3Dagm%26agt%3Dwsm%26wnd%3D<pr ojectname>%7C%24global_webhelppro%26tpc%3D%2Frobohelp%2Frobo%2Fsecure_server%2F<areaname>% 2Fprojects%2F<projectname>%2FWelcome.htm%3FRINoLog28301%3DT%26ctxid%3D%26project%3D<projec tname>

As you’ll see the path is appended with a considerably longer string but I have no idea where it gets this from. Can you shed any light on this?

Read the RoboColum(n).

Hi Tulika.

Thanks for helping me. That URL works perfectly when we use it inside our firewall but fails as soon as you use it outside it. This makes me suspect that the Server is not at fault. I have put a call out to our IT guys to look at the firewall settings. I'll post back when I hear anything.

Read the RoboColum(n).

OK we have got the link working outside of our firewall now. Tulika the link did work as intended. The problem we had was related to the external IP address we are using timing out before it could redirect you to the RH server. Thanks a million for the help and reassurance that I wasn't going mad.

Read the RoboColum(n).

On the contrary Tulika. The path to use with Areas is a new one on me with RH Server 8 and you provided some very useful information. I may have more or less got the path right without you but I'd have guessed and even then been left in the dark as to the logic behind the extended URL. Thanks again.

Read the RoboColum(n).