I'm working with Adobe to analyze the kb articles that ship with a product release and make recommendations for improvements. I'm wondering if any of you have kb articles that you regularly refer to or find particularly useful. Conversely, are there particular topic areas where you'd like to see more or different kb articles? Any general recommendations for improvements would also be appreciated. In case kb article doesn't sound familar, they are also known as technotes, kb docs, or knowledgebase documents. Here's an example: Run the CS4 Clean Script.
You can respond to me directly at wfritzke65 at gmail dot com or just reply to this thread.
Thanks in advance for your help.
By 'kb articles', Wendy is referring to the documents created by Adobe Technical Support. These "Knowledgebase" (hence the 'KB') documents are found at the kb2.adobe.com domain.
And, yes, Wendy is legit. Don't let her lack of an Adobe email address scare you.
…yes, Wendy is legit. Don't let her lack of an Adobe email address scare you.
It wasn't so much the "lack of an Adobe email address" that instilled mistrust as the inclusion of a gmail address.