31 Replies Latest reply: Jul 11, 2011 11:25 AM by brogers_1 RSS

    Acrobat Pro Extended 9.0.0 Admin Install Update

    GDEdwards Community Member

      Hello

       

      I am trying to update our deployment of Acrobat Pro Extended 9.0.0 to the latest patch, 9.1.3.

       

      We are not deploying the updates via Group Policy, as our deployment of Acrobat Pro is "on demand", therefore I initially wish to update the administrative installation point.

       

      I feel it important to point out that our software was downloaded from the Adobe Licensing site, and is not copied off any CD/DVD media.

       

      My basic process here is:

       

      Download the patch files for Acrobat Pro Extended for Windows, from Adobe:

       

      • AcroProExUpd910_all_incr.msp (no longer easily found on Update site as downloadable at the time of this post)
      • AcrobatUpd911_all_incr.msp
      • AcrobatUpd912_all_incr.msp
      • AcrobatUpd913_all_incr.msp

       

      Of which, based on the article at http://kb2.adobe.com/cps/498/cpsid_49880.html I understand that:

       

      • 9.1.0 is a quarterly update
      • 9.1.1 is a security update
      • 9.1.2 is a quarterly update
      • 9.1.3 is a security update (assumed, as it came out in the wake of current security fixes)

       

      Therefore, I think I need to update my AIP to 9.1.0, then to 9.1.2 (acceptable according to the release notes for this patch) and then to 9.1.3, thus completing my task.

       

      My problem comes from running the patches on the AIP.  Normally I use a customised installation, but to rule that out, I am ONLY using the downloaded software - no local customisations applied using the Adobe Customisation Wizard.

       

      Patching the 9.0.0 version to 9.1.0 using msiexec /a Acro3D.msi /p AcroProExUpd910_all_incr.msp WORKS!  Setup completes, no errors.

      Patching the 9.1.0 version to 9.1.2 using msiexec /a Acro3D.msi /p AcrobatUpd912_all_incr.msp FAILS!  Setup reports a missing file in the Data1.cab, interop.adobepdfmakerx.dll.  Google search reveals unlikely sources to download this missing file.

       

      Patching cannot continue, as 9.1.2 is a pre-requisite to 9.1.3.  I have the same problem with applying 9.1.1, though the above KB article made me ignore trying to get that to work.

       

      Does anyone have any advice where I am going wrong?

       

      Thanks!

       

      UPDATE:

       

      After more digging around, it seems that the 9.1.x updates are only for Pro and Standard, whereas the 9.1 update is explicitally for the Pro Extended product.

       

      All 4 patches will patch an "installed" version of the Acrobat Professional Extended product, however the 9.1.2 update will not patch the administrative installation point, presumably because of the different version (Pro or Standard patch, not Pro Extended patch), resulting in the error of the missing file.

       

      The Adobe Security Bulletin clearly says the patches are available for Standard, Professional and Extended, yet the patches dont seem to work!  This is just nuts!

        • 1. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
          bprentice Community Member

          "Patching the 9.1.0 version to 9.1.2 using msiexec /a Acro3D.msi /p AcrobatUpd912_all_incr.msp"

           

          Have you tried that command with a /qb at the end yet? Are you certain your AIP has not been taken to 9.1.1?

           

          As for going to 9.1.3 I'm still trying to get that one going.

          • 2. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
            GDEdwards Community Member

            Hi

             

            Unfortunately as I understand it the /qb switch just makes the setup silent, well, with a basic interace (progress bar and cancel button).  I fear my fault here is that the MSP part of the patch is looking for a file that is not available.  The current working theory WAS that the patches were for the Pro/Standard version and not the Extended version, but thanks to the Adobe Licensing site I downloaded the Pro version (non-extended) and tried the above steps again - and the same problem.

             

            So, as it stands at the moment, the Adobe patches for 9.1.2 (and therefore 9.1.3) cannot patch a 9.1.0 installation.

             

            I am 100% sure that the AIP is 9.1.0, as I have used the 9.0.0 media (download) and the 910 patch (see above for filename) and have skipped the 9.1.1 update as it is a security patch as per the Adobe KB article.

             

            Hope you have some more luck, but for thoroughness I will try the /qb

            • 3. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
              GDEdwards Community Member

              Ive been trying more stuff to get this to work.

               

              Running msiexec /a Acro3D.msi /p AcroProExUpd910_all_incr.msp

               

              During the wizard, I chose a new location for the AIP, in this case, E:\AdobeIP\910\Adobe Acrobat 9 Pro Extended\Acrobat 9\

               

              This completed successfully.

               

              Running msiexec /a Acro3D.msi /p AcrobatUpd912_all_incr.msp

               

              During the wizard, I chose a new location for the AIP, in this case, E:\AdobeIP\912\Adobe Acrobat 9 Pro Extended\Acrobat 9\

               

              This time, I get a different ERROR - Patchw32.dll cannot be installed because the file cannot be found in cabinet file Data1.cab.

               

              This is a different file that is missing from the Data1.cab

               

              This is completely baffling me, why I get so many inconsistent results.

               

              I have tried following the instructions in post 37 on http://forums.adobe.com/message/2032567#2032567 but I cant get past these errors.

              • 4. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                bprentice Community Member

                The frustration is completely appreciated. According to Adobe's own docs I should be able to make an AIP of 9.0.0->9.1.0->9.1.2->9.13 but the installer process inexplicably won't go. I'm almost to the point of quitting work on it and just waiting for the next quarterly update.

                • 5. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                  ChrisNoyes Community Member

                  I have been wrestling with this for the past few days as well.  Upgrading from 9.0 to 9.1 using AcroProStdUpd910_T1T2_incr.msp works fine.  Upgrading from 9.1 to 9.1.2 using AcrobatUpd912_all_incr.msp fails with that same error 1334 "The file interop.adobepdfmakerx.dll cannot be installed because the file cannot be found in cabinet file Data1.cab".

                   

                  Any help would be appreciated, friendly bump.

                  • 6. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                    kbaxreno Community Member

                    I am having the same problem.  I found a workaround though.  If you download the Acrobat 9.0 pro trial version, extract everything and then apply patches 9.1, 9.12, 9.13 - everything works.  Next I will use the customization wizard to embed serials and such.

                     

                    Good luck.

                     

                    Update I can't duplicate this again.... But I swear it worked once; all three patches to an admin install of the trial download.

                    • 7. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                      DALEFFER Community Member

                      I had the exactly same problem. After struggling for hours i finally found a working solution.
                      It seems that the sequence numbers in the msi-file 9.0.0 are not correctly adjusted by the 9.1.0 Patch!
                      One way as a workaround is removing the disturbing rows with a msi-editor.

                      Important note: This solution concerns only media kits carrying Acrobat Versions 9.0.0. Higher versions 9.1.0 do not show the described problem with error 1334.


                      Furthermore, the 9.0.0 Serial won't work for 9.1.0. You will need upgraded serials!!

                       

                      First, patch Acrobat from 9.0.0 to 9.1.0 using Patchfile AcroProStdUpd910_T1T2_incr.msp
                      (msiexec /a acropro.msi /p AcroProStdUpd910_T1T2_incr.msp)

                      To avoid error 1334, Use the msi-editor ORCA (Easy to find via google) and open the currently patched acroXXX.msi Version 9.1.0

                      In ORCA: Navigate to the table: File and find then following entries (use the find-function in menu)

                       

                      to upgrade to 9.1.2...delete the row...
                      interop.adobepdfmakerx.dll (AutoCad 2009 AddOn)
                      Right-Click and Delete the entries by choosing "Drop-Row" - confirm the warning and save the package

                      now you are able to patch the administrative image with AcrobatUpd912_all_incr.msp.
                      (msiexec /a acropro.msi /p AcrobatUpd912_all_incr.msp)


                      to upgrade to 9.1.3..
                      Navigate to the table: File

                      In table "File", sort the rows by "Component"

                      Scroll down to Component(s) "Acrobat_Navigators_MultiLingual" (remove all component-entries)
                      (e.g. adobegridfilepreview.nav, AdobeGridSidebar.nav ...)
                      Use Strg-Shift-X to delete all marked entries at once

                      Scroll down to Component(s) "PDFMaker_AutoCad_2009" (remove all component-entries)
                      (e.g. pdfmacad.arx, acrobatacadic.arx, acrobatacadic.dbx...)
                      Use Strg-Shift-X to delete all marked entries at once

                      Scroll down to Component(s) "rtpdll" (remove the entry with patchw32.dll)
                      (e.g. Patchw32.dll)

                      Scroll down to Component(s) "UpdateFiles_910" (remove all component-entries)
                      Delete all component-files named "UpdateFiles_910"
                      Use Strg-Shift-X to delete all marked entries at once

                      Scroll down to Component(s) "UpdateFiles_912" (remove all component-entries)
                      Delete all component-files named "UpdateFiles_912"
                      Use Strg-Shift-X to delete all marked entries at once


                      Save the package!

                      Now you are able to patch the administrative image with AcrobatUpd913_all_incr.msp to the most current version.
                      (msiexec /a acropro.msi /p AcrobatUpd913_all_incr.msp)

                      • 8. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                        GDEdwards Community Member

                        Hi Daleffer,

                         

                        Thanks for the response.  Apologies I have not tried the solution as yet, but looking at it it feels like another potential failure for me, for two reasons:

                         

                        1. Re-obtaining a serial number, if necessary.  I can't seem to get Adobe to re-issue a Flash Pro CS4 code that works correctly with their deployment toolkit - quite what chance I have getting them to re-issue a code after hacking at their product to make it work I have no idea
                        2. Your method is for the PRO version of the software.  My version is the EXTENDED version, and as such the patches do not seem to be the same for that edition, and Adobe do like to make a distinction on their download page between the STD, PRO and EXT versions.

                         

                        I intend to confirm my fears this week, but I will also take another stab at asking Adobe support to contribute to the debate, seeing as their product cannot be maintained without 3rd party (me) modifying their files.

                         

                        Will keep this thread updated.


                        Gareth

                        • 9. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                          GDEdwards Community Member

                          I can now confirm that after trying the advice from Daleffer the patches work for the PRO EXTENDED version.

                           

                          I can finally put this to bed - thank you!

                           

                          I can also confirm that our corporate license key works without changing/updating with Adobe.

                           

                          I followed the instructions and used Orca.  I then used the Customisation Wizard to configure the product, and ran the Acro3D.msi administratively using our deployment method.

                           

                          Mission complete!

                           

                          Gareth

                          • 10. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                            ghbpiper Community Member

                            This is pathetic.  This will probably 3 hours of my life I'll never get back but I am "curious" how adobe will spin this.  Will attempt to contact support, and perhaps, as a last restor sales (funny how that seems to get actual results sometimes when all else fails).

                             

                            MSI surgery should not be necessary on commercial products - or maybe you don't get what you pay for.  Linux is looking better and better all the time.

                            • 11. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                              ghbpiper Community Member

                              This made me nuts.

                               

                              Copy the installer files to a dir on your local system.

                               

                              Create the initial AIP.

                               

                              CHANGE TO THE AIP DIRECTORY!!!!!!

                               

                              use the PATCHAIP=1 argument.

                               

                              Here's a batchfile I put together for future reference.  Change dir names, etc according to your environment.  If adobe releases another quarterly update you will have to build it from scratch again.  With a batch file no big deal.

                               

                              Copy installer files to C:\AcrobatPro9

                               

                              C:
                              cd\AcroBatPro9
                              md \AcrobatPro9AIP
                              start /wait msiexec /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP /Liv c:\AcrobatPro9AIP\install900.log /qn
                              cd \AcrobatPro9AIP
                              start /wait msiexec /p c:\AcrobatPro9\AcroProStdUpd910_T1T2_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install910.log /qn
                              start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd912_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install912.log /qn
                              start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd920_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install920.log /qn
                              start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd930_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install930.log /qn
                              start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd931_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install931.log /qn

                               


                              Run the acrobat customization wizard to create your transform and copy to the AIP dir.

                               

                              If anyone sees any potential pitfalls here please let me know.  Thanks very much to Nick on the appdeploy.com folder for pointing out that you need to run the patches FROM THE AIP DIRECTORY.

                               

                              And Adobe - no thanks at all.  Perhaps you would consider updating the KB?

                               

                              Message was edited by: ghbpiper Missed the TARGETDIR parameter on the first patch application line - sorry if this messed anyone up.

                              • 12. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                Maseol08 Community Member

                                Thank you ghbpiper, that was simply gold.

                                I've been in contact with Adobe support several times.....invane!

                                 

                                How/where did you find the answer?

                                 

                                cheers m8

                                • 13. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                  ghbpiper Community Member

                                  Not from adobe support.    Someone clued me in to be sure to change dir's when building the AIP.  f-ing

                                  ridiculous.

                                   

                                  FWIW I did the 9.3.2 last night using this process, installed this AM.  works fine.  Be sure to make the adjustments in the MST (using the customization wizard).

                                   

                                  I'm rolling out to 20 systems this morning (we use the KBOX appliance from kace) - it''l take awhile cuz it's so f-ing huge, but it should get there eventually.

                                   

                                  Why oh why do system designers labor under the delusion that we all have unlimited storage and bandwidth?  I remember when acrobat was a fairly lightwieght app.

                                   

                                  Good thing I'm not bitter.

                                  • 14. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                    davidlimcg Community Member

                                    @ghbpiper, i'm curious on the AIP.

                                     

                                    i've successfully created AIP from v9.0.0 Pro Extended.

                                     

                                     

                                     

                                    If I install v9.0.0 from AIP, every references to it shows as "Pro Extended" except the About box (which shows as "Standard" with the "Standard splash image").

                                     

                                    Shortcuts, start menu, add/remove entry, etc. etc. are correctly listed as "Pro Extended".

                                     

                                     

                                    Now, I retested this by installing from the source (setup.exe with data1.cab, etc. etc.). Installation went as usual and the splash & About box shows "Pro Extended").

                                     

                                     

                                    Now I am very curious why with the same source but different packages (AIP vs packed) generates different splash screen & About box.

                                     

                                     

                                    FYI, in both cases, the product key is the same.

                                     

                                     

                                     

                                    Have you or others encountered this (installing from v9.0.0 AIP gives you Standard splash/about box)?

                                     

                                     

                                    thx for the AIP batch scripts

                                    • 15. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                      david.morgan Community Member

                                      I ahve a new Acrobat Pro Extebded

                                      9.0.0 and I am running windows 7. I cant

                                      update anything and when I go into the help menu and select the updates it tells me I am

                                      not on line etc.

                                       

                                      I have tried and downloaded the updates and just cant install as it tells me the programme is missing etc etc.

                                       

                                      All I want is a programme that works and i cant be done with all the tech talk as all i am is a user and run programmes that do the job. can any one advice what I can do next with out have to be a programmer.

                                       

                                       

                                      David

                                      • 16. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                        PaulErbe_We Community Member

                                        Thank you so much, ghbpiper!!  We've been spitting blood for weeks trying to get this to work.  We were able to patch all the way through 9.3.4 using this batch technique.

                                         

                                        Kudos to you and a big fat to Adobe.

                                        • 17. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                          david.morgan Community Member

                                          Well thats one reply

                                           

                                          Come on Adobe whats the fix to the problem.

                                           

                                          Some one out there whats is happening

                                           

                                          David

                                          • 18. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                            ghbpiper Community Member

                                            Sorry no clue (also for not visiting this thread, in a way.  I'm trying to put the pain of dealing with this bloated pile of shite behind me).

                                             

                                            At any rate I have not run across that issue.  After this I'll be ecstatic if we never buy another adobe product again.  I'm also convinced that the windows registry is the worst piece of system design to come down the pike.  That and adobe's way of storing stuff in it.

                                            • 19. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                              ghbpiper Community Member

                                              Sorry David.

                                               

                                              Believe me I would have been thrilled to not have to jump through all the hoops.  But everyone HAD to have the REAL ACROBAT.

                                               

                                              Find an alternative to acrobat?  Depending on what you need to do, there are plenty of free tools out there for creating PDF's.  Most function as print drivers, so you basically "print" your docs to a .pdf file.  Pretty simple.

                                               

                                              That said, and without much (any) win7 experience, it sounds more like a permissions/firewall problem.  Or even something as simple connectivity.

                                               

                                              Can you post the error message in it's entirety?  If you're using the builtin update function you should not need to download all the updates.

                                               

                                              The other option is to use the above batch method.  I'll grant you it's a pain (Adobe, are you listening?  Have not seen much evidence yet that you are...) But it does do the job.

                                               

                                              Good luck

                                              • 20. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                                brogers_1 Employee Hosts

                                                The kb note 49880 has been udpated several times recently. Also note that all enterprise doc is currently being rebuilt from the ground up. From the Enterprise resource portal (http://kb2.adobe.com/cps/837/cpsid_83709.html) you can find the main enterprise libraries and tools. It links to an Enterprise Admin Guide (nascent but rapidly evolving) and the Administrator's Information Manager (AIM). AIM is an AIR application that contains several several items, including a Preference Reference which documents over 300 registry keys.

                                                • 21. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                                  Julie Mcmurray Community Member

                                                  I've similar problem. Can you eleborate a little more on what is "a /qb at the end yet"? Appreciate your advice.


                                                  • 22. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                                    ghbpiper Community Member

                                                    Qb is basic interface no cancel.

                                                     

                                                    Google msiexec qb

                                                     

                                                    Jefferson K Davis

                                                    Technology and Information Systems Manager

                                                    Standard School District

                                                    1200 North Chester Ave

                                                    Bakersfield, CA 93308

                                                    661.392.2110 ext 120 (office)

                                                    661.392.0681 (fax)

                                                    http://district.standard.k12.ca.us

                                                    • 23. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                                      Cspin2 Community Member

                                                      ghbpiper, thank you for the batch file. It saves me a lot of time.  I changed and used your batch file to patch Acrobat 9 Standard, but after patching and installing from the AIP, the version number is still showing 9.0.0.  Does anyone know why this might be happening?  It is as if it was not patched at all.

                                                       

                                                      Thank for your help with this

                                                      • 24. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                                        yunie_ Community Member

                                                        same here.. the batch file is god sent. Have you tried closing down the program and opening it again? how to lose cellulite

                                                        • 25. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                                          lewiscarlton1 Community Member

                                                          The patch file seems to work, at least for the CS4 9.0.0 automatic update suite.

                                                           

                                                          Regards,

                                                          Lewis

                                                          link building

                                                          • 26. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                                            ghbpiper Community Member

                                                            My pleasure...

                                                             

                                                            BTW - here's an update to 9.4.5

                                                             

                                                            C:
                                                            cd\AcroBatPro9
                                                            md \AcrobatPro9AIP
                                                            start /wait msiexec /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP /Liv c:\AcrobatPro9AIP\install900.log /qn
                                                            cd \AcrobatPro9AIP
                                                            start /wait msiexec /p c:\AcrobatPro9\AcroProStdUpd910_T1T2_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install910.log /qn
                                                            start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd912_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install912.log /qn
                                                            start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd920_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install920.log /qn
                                                            start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd930_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install930.log /qn
                                                            start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd932_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install932.log /qn
                                                            start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd933_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install933.log /qn
                                                            start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd940_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install940.log /qn
                                                            start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd942_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install942.log /qn
                                                            start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd943_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install943.log /qn
                                                            start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd944_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install944.log /qn
                                                            start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd945_all_incr.msp /a AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install945.log /qn


                                                             

                                                            And the installer is this:

                                                             

                                                            rem @echo off
                                                            net use q: \\control\software\AcrobatPro945AIP <password>/user:<user>
                                                            q:

                                                            REM Kill the previous version.  May augment this to remove the program directory as well.  Why use a scalpel when you have a chainsaw handy?
                                                            start /wait msiexec /x {AC76BA86-1033-0000-7760-000000000004}  REBOOT=REALLYSUPPRESS /qn
                                                            start /wait msiexec /i AcroPro.msi TRANSFORMS=AcroPro.mst ALLUSERS=1 REBOOT=REALLYSUPPRESS /qn
                                                            c:
                                                            net use q: /delete

                                                            • 27. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                                              ghbpiper Community Member

                                                              Hey Adobe,  could you make this process any more tedious?

                                                              • 28. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                                                ghbpiper Community Member

                                                                Oops.  Do not install 9.4.3 or 9.4.4.  They're security updates.

                                                                 

                                                                REM these are security updates.  Cannot install between quarterly updates.  Another "feature"
                                                                REM start /wait msiexec /p c:\AcrobatPro9\AcrobatUpd943_all_incr.msp /a  AcroPro.msi TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install943.log  /qn
                                                                REM start /wait msiexec /p  c:\AcrobatPro9\AcrobatUpd944_all_incr.msp /a AcroPro.msi  TARGETDIR=C:\AcrobatPro9AIP PATCHAIP=1 /Liv install944.log /qn

                                                                • 29. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                                                  ghbpiper Community Member

                                                                  When you create the AIP, are you saving logs?  Lines that mention "wrong version" or simlar are clues to having tried to install a quarterly update on top of security updates (Why any decent developer would consider this acceptable product behavior is beyond my understanding).  Adobe, your project managers need to get on the ball here.  Easier updates, REGARDLESS of prior version.  You do it with the reader product, why not this?  We've NEVER gotten a clear explanation, which makes me suspect a disproportionate involvement of marketing/legal staff in product development and packaging.

                                                                   

                                                                  I just got burned by this again as one of the adobe docs incorrectly listed the install sequence.  Found another doc that showed the correct sequence.

                                                                  • 30. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                                                    ghbpiper Community Member

                                                                    This is the correct sequence for the pro product.

                                                                     

                                                                    900->910_T1T2->912->920->930->932->933->940->942->945

                                                                    • 31. Re: Acrobat Pro Extended 9.0.0 Admin Install Update
                                                                      brogers_1 Employee Hosts

                                                                      10.x has evolved substantially:

                                                                       

                                                                      • Updates are cumulative for both Acrobat and Reader.
                                                                      • Quarterlies are cumulative to the last MSI.
                                                                      • Security out of cycle patches are cumulative to the last quarterly.
                                                                      • You never have to chain more than two updates to get to the latest version.

                                                                       

                                                                      SCUP is now supported for Windows deployments, and ARD is supported for Mac deployments. There are numerous other changes.

                                                                       

                                                                      HTH.

                                                                       

                                                                      You should always send a link to any doc that's incorrect.

                                                                       

                                                                      Ben