2 Replies Latest reply on Jul 5, 2011 10:01 AM by CheckeredFlag

    If you need help with CPS and Contribute

    DC_Eric2 Level 1

      After over a month of contacting support, I have come to the conclusion that Adobe does not offer advance support for CPS. The only thing that the low level tech support agents are capable of doing is

      1. transferring you to someone else,

      2. Sending you links to the online manual and livedocs that you have probably already read.

      After spending over a month and roughly 100+ hours I have determine that CPS cannot handle multiple client certificates sent via a Department of Defense Common Access Card. I did learn the following info that you might find useful.


      1.      Contribute must be able to write a file to the root (when you 1st connect it writes TMPjaisd8ua89ua.htm then deletes it) If this failes for any reason, contribute gives you the ever so helpful could not connect error

      2.      contribute must be able to write / delete files in root/_mm

      3.      If you want users to send drafts contribute must have access to root/MMWIP

      4.      If you are using Contribute CS3 or newer and you remove a connection from a computer, the connection isn't really removed 100%, you must go into regedit, current user, software, adobe, contribute41 and clear out keystore, trusted CPS Server, Admin Servers. Just leave the defaults. This might be different for version 5

      5.      Work with an LDAP admin to get the correct LDAP settings so CPS can view the directory

      6.      If using multi LDAP servers ensure that replication is working correctly on them all otherwise your users won't be able to access the site if connected to a faulty LDAP server. Also make sure users can get to the directory via windows if using local/Network connection

      7.      Work with Network admin to have security logging enable on the web server so anytime contribute gives an error they can check the log to see exactly what your account was trying to do at the time of the error.

      8.      Read the Manuals, in fact memorize them.
      http://help.adobe.com/en_US/Contribute/4.1_CPS/help.html?content=con_setup_install_si_18.h tml
      http://livedocs.adobe.com/contribute/311/deploying_en/wwhelp/wwhimpl/js/html/wwhelp.htm?hr ef=00000049.htm#134387

      I hope this will shed a little light on CPS and contribute or if not then at least give you some direction on how to debug your problems since Adobe will never help you.


        • 1. Re: If you need help with CPS and Contribute

          Adobe SUCKS take your money and then give you ZERO support - I can't even use the xontribute  settings I'd made for the last three months because they are all gone today  after adding a new site last night - there goes the Catalyst and any other thing I was stupid enough to use your **** for  see you losers

          • 2. Re: If you need help with CPS and Contribute
            CheckeredFlag Level 1



            9.      Create a folder on your desktop called "ctnetperformancelog" and then launch Contribute.  Information logged in these files can provide invaluable insight in pinpointing where problems originate.


            For example:

            135 07/05/11 12:31:53 PM mmoreno netio/LAN PutData ACCESS_DENIED 5 5 0.0017 file://webdev/Dev/ /Dev/_mm/contribute.xml


            This was the result of /_mm/contribute.xml inadvertently being marked read-only due to a dreamweaver misconfiguration.


            See http://kb2.adobe.com/cps/195/tn_19506.html for more details.


            Don't forget to delete or rename this folder (e.g. "ctnetperformancelog-DISABLED") after debugging since the log files can grow quite large.